Belgium >Lodging > Regency Inn Motel Of Belgium
120 Lakeview Dr, Belgium, WI | Directions 5300443.498599 -87.832951
Mon. - Sun. 24 Hours
To all who may read this rating.
As Village of Belgium President I was very concerned at some of the rumors that I was hearing about the Regency Inn Motel. I have been working with the owners for the past two and one half (2 1/2) years. What I did after the last rumor was to call the State Department of Health Services. Mary Ellen Bruesch from the state department of Health Services made an unannounced visit to the Regency Inn Motel. After her random inspection I was called to talk with both the health inspector and the owner. I asked what her findings were, and I quote “these some of the cleanest rooms I have ever seen”.
The three (3) of us talked for a while. I had asked which rooms she had inspected. After the Health inspector left, I asked to see a few rooms myself. I picked 3 rooms that the inspector did not look at. My findings were exactly the same as the inspectors. The rooms that I saw were very clean, neat, and well maintained. Granted it is not the newest furniture or decor, but there was nothing wrong with any furniture or fixtures.
I have read every review that has been posted. People are aloud their own opinion, but what I am getting from the negative postings is that they were unhappy because the rooms were not the newest.
We can all find fault with anything if we wanted to. What I will personally ask all of you who read these ratings is take it with a grain of salt and form your own opinion.
Thank you and take care.
President of the Village of Belgium
Do not stay here -- Overcharges & RUDE! – I was traveling with an older person in my group who often has trouble with stairs due to a leg issue. I told the motel, when making my reservation, that I needed a main floor room for that reason. The man I talked to said it would not be a problem to fill this request, and then he gave me a confirmation number, which ended in 217. I arrived at the hotel on the day of our reservation and met with the man who had taken my reservation. I was told that the person who had our room downstairs decided to stay an extra night and they only had a room upstairs, so I said I understood their situation, and I managed to help the person up the stairs, with much discomfort for her. It was late at night and we had no other option. I did not say anything more about it, but I feel I must have been lied to. Since my motel room number was 217 and my confirmation number ended in 217, I realized I was being put in that room from the moment I made the reservation, and I feel I was lied to upon check-in. My reservation was clearly never entered for a main floor room. I let it go until I got my credit card statement today. I see I was overcharged by about $20 because I was supposed to get a senior discount. I sent an e-mail message and did receive a call tonight. The lady told me she received my e-mail and immediately told me that I was lying about being promised a main floor room because when I made my reservation (at least 6 weeks before my hotel stay), they were already booked on the main floor. (But then why did the check-in guy make up the story about someone staying longer in the room we were supposed to get on the main floor?) Then she told me I was also lying about being quoted a senior rate $20 less than what I was charged at the regular rate, (which was super expensive for that type of motel, but it's the only one in the area). I have stayed at the Homewood Suites by Hilton for the rate they charged me and had a lot more room and updated amenities! I asked the lady why she even called me if she was going to insist I was a liar. I then informed her that when I Googled her motel today to find her e-mail contact information, I saw other reviews that said she overcharged and she told me, "Oh, you are just going to use that against me now! That is not fair!" I decided that I did not need to get hollered at, so I ended the call, called my credit card company, and I got my $20 back. The beds may be okay for some, but I certainly could not fall asleep well on them. Like the other review said, drive to Sheboygan and stay at a nice hotel there. You will get a nicer hotel for this or a better price and definitely have friendlier service! I will NEVER stay there again!
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