Shopping >New To You Kids
Always a Great Experience.... I find some of the reviews here to be amazing. My experience at NTYK has always been extremely positive; great service and selection of brand names and a really convenient location with ample parking (Can't beat having Pick n Save, Burlington Coat Factory and Target nearby!).
CHEAT AND STEAL.
Like so many others, I have taken some clothes to sell there...brand names and all great condition or new... they said they will call me when they are done....night falls and no incoming calls... (they will not try to verify if they made a mistake on phone numbers and all)... anyways, I go there the next morning and they said that they got ride of my things... I was so upset and they did not seem to care.... yeah, my clothes were on their rack...not donated!!!!! They are dishonest and RUDE..... NEVER will I SHOP THERE!!!!!! THEY ARE HORRIBLE!!!!! Go to Tuesday Kids (they are cool)
FUTURE COMPLAINTS PLEASE FILE WITH Better Business Bureau
That will be more efficient!
WARN ALL OF YOUR FRIENDS! DONT SHOP HERE!!!.
I am 7 months pregnant with a high risk pregnancy, so I am on bedrest. My husband and I are short on cash because I no longer have an income, so I was excited to find a store that has cheap, children's items for sale.
We live about an hour away in Oconomowoc but my husband drove down there to pick out a crib. He found one there that he liked. We weren't picky looking for one, we just wanted a sturdy, safe crib for our baby. He found one that he liked there of about 3 that they had and bought it for $70. He unassembled it, loaded it in his car, and then drove all of the way home. He brought it upstairs, put it together, and we showed it off to my sister who came over that day. She informed me that most drop sided cribs had be recalled and I should check it for recalls. So I looked it up on the government website and it had been recalled. The side drops down while the baby is in it, the baby falls out and can get hurt! I called New to You Kids and told them the story. They told me that cribs are not returnable. I told them we bought the crib THAT DAY and we just want to bring it back. They didn't care. I finally told them that the government website says that it is "against the law to sell recalled items" and I also told them that I will report them to the government. After putting me on hold for a long time, they finally agreed to let me return the crib if I purchase another crib that is in the store. Fed up, I just agreed to that. My poor husband had to disassemble the crib again, haul it downstairs, load it in the car, then drive all of the way back to the store. He picked out another crib from the store that didn't have a drop side which happened to be $10 more than the crib we originally got, he unassembled that, loaded it in his car, drove of the way back home, brought it upstairs and before he spent all this time assembling it again, I checked it for recalls, just in case.
Would you have guessed it? This crib is recalled as well. The bottom of the crib that the mattress sits on collapses causing the baby to fall on to the ground. This crib has injured several babies and has KILLED TWO BABIES!!!! I am so angry at new to you kids! I called them up, had to explain the whole story from the beginning when we got the first crib they said "cribs are not returnable, we gave you a chance with the second crib, you can not return it" then hung up the phone on me!!!!!!!!!!! I have never in my life been so angry in my life towards something like I am towards new to you kids. I pretty much threw $80, a whole weekend, several trips there and back, and my poor husbands time and energy away!! I feel so horrible that this store that is supposed to cater to families who are having hard economic times, would take advantage of new parents!! I do not need this stress while I am trying to take care of this child that is growing inside of me.
I have since contacted the government agency to report them and they have a file open on new to you kids for both of their locations in Wisconsin. The woman on the phone, who deals with ALL children's stores in Wisconsin, was very familiar with new to you kids, She told me they have had many many counts of items that are recalled or labeled "unsafe" to sell and many people call and complain about them. She said unfortunately, all they can do is add it to their file, and fine them. She also told me that they continue to sell recalled items because the money that they get fined, is less than what they make on the item. So new to you kids only cares about making money and not about they people they are selling their items to! I have also reported new to you kids to the better business bureau.
It is my personal goal to make sure none of my friends or family members shop at new to you kids. I will tell everybody I possibly can who has children, or will have children to not stop at this horrible, horrible store!
New To You Kids stole from me. I used to think this was a great store until I brought a bag of clothes to sell there. I had a paper grocery bag full to the top of infant clothes that my daughter barely wore, all in 100% perfect condition, and they took my name and number and told me they'd call me when they went thru it. A month went by with no word so I finally went in to see what was up. So first they all look at eachother like they have no idea what's going on and they're hoping the others do, and they hand me $4.32 for the stuff they took and said the rest was "donated" because I didn't come pick it up. I will absolutely never again spend a single dime in there again. Not only did they steal from me, they sold my stuff for proffit. I don't believe for a second they "donated" anything in that bag. Everything was in perfect condition. I'd rather donate the stuff to needy babies than put money in their pockets. One star is one too many.
Not worth what little they pay for your brand name items. They are not friendly and pay very little for very nice items. You only feel cheated when you leave. It's too bad that so many people feel this way because they have the potential to be a very nice shop. When you bring their name up, people tend to frown. Too bad.
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