City Lights Design Showroom
What People Are Saying About City Lights Design Showroom
User Reviews
SMLadish
March 11, 2009
I have to say I am stunned to see any negative remarks in regards to City Lights. I have never had a bad experience, the selection is great and the customer service is wonderful. We built a house a couple years ago and told the man we were working with our style and he found us exactly what we were looking for. Never did we feel he was pushing a sale or pointing us in a wrong direction. Our lights are of great quality and the prices were great. After we built, we now have a lifetime dicount with them. Since then, I have purchsed furniture, more lights a new ceiling fan and artwork. I give City Lights an A+ for quality, price and customer service. Go in and see for yourself, and you will definately find something you love! We always do!!!
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shebesj1
February 17, 2009
I agree with many of you, who have commented on their customer service. City Lights has some nice lights, but it's too bad that they are not that friendly when something goes wrong. My husband bought some lights for me for my birthday. Ironically, I was delivering our second child at that time. We were informed that the 2nd light was in from delivery (after ordering it via phone). We were then told we have to pay for delivery and it was on our order sheet. I told them that we ordered the second one via phone and were never told of this. We paid for delivery and I emailed them about my disappointment of their service, though. Unfortunately, I never heard back. Not even "I'm sorry that you experienced this with us". Too bad. I won't be recommending them in the future. Too bad that they could not be nicer to us.
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bobsey
November 14, 2008
I was amazed that City Lights had any positive reviews. I am so irritated with their customer service that I have amazed all who know me because they thinkI am a pushover and chide me to be more aggresive. I ordered 5 lights from them and have had to run back and forth between the store and my home more than 15 times to order and pick up my order because each light came in piecemeal. Each time you pick up you have to go into store, wait for help , wait for them to call the warehouse, then drive to the back and wait for for item. They have not put in orders when I requested and also charged me a 25% restocking fee when I returned a item. I am upset about that restocking fee because the order form has a place with a box to check and a customer signature line for the customer to acknowledge this policy, neither of which was done. I asked twice to have manager call me, he never has and am still waiting for a call back on a damaged light that needs a replacement from 3 days ago.
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