08/27/09

poor customer service

by rleman

I went to this bridal salon on a recommendation from a friend. However, the service here was very poor. They cut the tags off the bridal gowns so you can't see the designer and they do not allow you to take pictures. This is America and brides should be able to shop around. The whole time I was there I felt like I was getting ripped off. Maybe I just got stuck with a poor sales person but the overall feel of the store was cold and unwelcoming. When I went in for a second time to re-try on certain dresses, it took 30 minutes to even get the dresses in the room and even then they weren't right. Do not recommend this store!

• Pros: good selection of dresses
• Cons: poor customer service

08/11/09

horrible place for alterations and customer service

by JLD

I used to buy into the hype, until a relative received awful customer service. She was measured incorrectly for her dress, and the establishment blamed it on her weight gain. Several other professionals have informed us that the bride-to-be would have had to gained 40 lbs for this to be true. We have tried to resolve the problem, but have only received "snarky" comments from the owners, and a very unprofessional letter that is full of lies.

I realize these experiences are few and far between, but I simply cannot fathom why the owners didn't simply own up to the alteration worker's mistake and returned the new dress or used it as a floor model. Just doesn't fit in with the amazing customer service experiences we're heard from other people.

How sad. I hope this doesn't become the norm for Amelishan.

• Pros: um . . . customer service outweighs any pros
• Cons: customer service, willingness to fix error, alterations

07/06/09

A Dream Come True

by SheriVerbanac

I went all over the place to find a wedding dress and I found a few that I liked. Then,my last stop of course,I went to Amelishan Bridal and I found the dress that I loved and needed to have!!! It was the dress that I dreamed of since I was a little girl. Well,I was running a little late on getting my dress so I was told it may not come in for alterations if even in time for the wedding. Then,the woman who was helping me,Jennifer,said she would talk to the owner and see what they could do. Well,they got it for me with plenty of time to spare. I know that if I didn't have this dress my special day wouldn't have been that special. All girls know that the dress is really the most important thing on their wedding day(I guess the groom is pretty important too,lol). So,thank you Amelishan for the great service and for having my beautiful dress in your shop. I have told many people about you and I will always keep your name in mind when I talk to a future brides.

• Pros: Great service and an amazing selection of wedding gowns