06/18/09

Don't buy from this group

by JohnMatrix

I bought a used car from them. They said that they would fix the check engine light problem. They did initially, but after a week it went on again. I had to threaten a lawyer to get them to look at it afterward, though they agreed to fix the problem in the contract. I took it back and they said my vehicle was misfiring and that they were not going to do anything about the problem. The service director and the sales manager just asked, "did you buy a warranty?" knowing that I hadn't, but they agreed to fix the problem and they did not. It was written into the contract. I took the car to Nissan the same day. Nissan said that the check engine light was a result of a bad head gasket, metal flakes in the oil pan, and water in the engine. Nissan is replacing the motor. Hall had to have known about this as they have the same diagnostic tools as Nissan. Hall probably lied to me about the car's problems and the refused to do anything about it. Luckily, my Nissan still has a powertrain warranty and Nissan is replacing the engine. If Nissan weren't replacing the engine, I'd take Hall to court for fraud and failure to follow through with their end of the contract--fix the check engine light problem. Hall is difficult to work with. The customer service was poor and they had to have known they were selling me this problematic car. I wouldn't buy from this company. In the past, I had thought about buying VW, but after this experience, I'd definately not buy from Hall!

I would never buy a car, new or used from Hall VW ever again. Poor customer service and they do not fulfill their contracts.

Find another dealer to work with.

• Pros: None
• Cons: Poor customer service and sells lemons