Recently got a bike from here. It's a hybrid Raleigh. I've never driven a hybrid before, and was unsure of the advantages. After discussing the advantages and disadvantages of regular road bikes, comfort bikes, and hybrids with a knowledgeable staff member, he helped me see that a hybrid was just what I was looking for. There was a wide variety of hybrid brands, price ranges, and colors, and picked a bright teal. Been driving it a little over a month now and I love it! Not only do I have a great bike, but I was able to get a number of accessories that were awesome and unique! I got a polar bottle with a really cool design, head and tail lights, a kick stand, and a bell. :) Planning to soon purchase a basket there as well! Will definitely come back anytime I need something!
We have been trying to purchase a bike from here for several weeks. Their hours are lousy! The people are rude! Taking are business somewhere else!
Great selection of all types of bikes,
nice to see affordable high quality stuff, and to hear why it's high quality. The sales people and mechanics are extremely knowledgeable as well, came back many times to have a few different bikes tuned up and worked on. Very reasonable prices, and VERY fast turnaround even in peak cycling season.
Great service, and great bikes!.
Had my bike in for service on my brakes a month ago, and i'm very happy with both the service they did, price, and the honesty of the tech there. I was told i needed a bunch of new parts from another local store, but saved me a lot of money fixing what i had already.
Purchased a couple of hybrid bikes recently, and am extremely satisfied with them. I live a bit far away, but will always be back whenever i need anything cycling related.
Dishonest and Take Advantage of the Customer.
I can't believe the Owner lied to my face.
I had moved a month prior to Ironman Wisconsin 2011, and left my race bike behind. I asked my dad to get a tune up for me and we recieved great reviews from Patio Bike so he went there.
My dad didn't know what to look for when picking up the bike, and he was told they didn't have to do much work because I take good care of my bike (rightfully so the last tune up was 2 months earlier).
I got into town and had to get to Madison for check in (must be checked in by 4:00pm or you don't race), when I picked up my bike from my Parents' house the gears were grinding (previously not an issue) and it was dirty- like it was never cleaned.
I was in a bind- I didn't have time to go back to Patio Bike but I called and shared with them my issue- they said i could bring it in- but I had to get to Madison, that was not an option.
After checking in for the race, I took my bike to another bike shop, and right away they knew there was a problem. $40 and an hour later, they fixed the problem and cleaned up my dirty frame.
I went into Patio Bike after the race to see what they could do for me - I was inconvenienced and paid an extra $40 for their mistake.
The owner lied right to my face, he said when my dad picked up my bike, he was shocked at how clean it was (a lie).
He said he provided me a service and that was that. My mistake was not getting to my bike sooner to make sure they did their job right- so if i had to i could go back to them to look at it I could. BUT I shouldn't have had to do that- they should have done their job right the first time around.
Take responsibility for your poor service, don't lie to the customer. I don't care if i was a one time customer from out of town- I was still a customer.
Just got my bike tuned up there, and got it back within 2 days. Wheel and sprocket was close to 2 full weeks behind, and they said they would "call me with an estimate in a few days".
Price was very fair, cheaper than flat rate places, and the mechanics are honest and not a bunch of kids.
Great place, been buying bikes from Patio for a few years now with no looking back!
Huge selection, Nice to see something other than Trek.
Great selection, bought a number of bikes for myself over the years here, as well as my family and kids. Family run, a bunch of brands, and knowledgeable service department.
No more wheel and sprocket for me!
This place has a sales pitch the likes of which I had never seen. I felt as if I were stepping onto a 1974 used car lot. High pressure sales tactics, and lots of misinformation. Then top it off with inflated prices on NOS (new old stock) bikes.
I just kept my mouth shut, and listened to the saleswoman, while wondering how quickly I could make a run for the exit. Beware.
I recently purchased a Gary Fisher model Capitola bike which had an American flag symbol on the frame. That lead me to believe it was American made and the salesperson made no mention that the bike was merely designed in the USA as I later learned. I also later found to my dimay that this bike is a women's bike frame which the salesperson never made mention of.There is currently a slight difference in frame styles between mens and womens bikes as I now know. The salesperson should have made me aware of that prior to purchase. The bike is very comfortable to ride but I would have chosen another model even at a greater price tag given what I know now! Patio Bike Shop made a sale at the expense of having a customer who will never again purchase or recommend visiting their place of business.
Karl M. Dorfner
More then meets the eye.
Don't be fooled by the small store front. This family run store has so many bikes they store them else were. Even if your looking for a recumbent they have some in the wear-house. I took my older road bike in and had John (The owner) switch it to a hybrid. He swapped out the parts I needed and for a very low cost, I didn't have to buy a new bike. The honesty is impeccable. They will tell you the up front truth about buying from department stores vrs a pro-bike shop.
So, if you have an older bike that needs servicing, this is the ultimate place to take it.
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