Benjamen J.

Joined 6 months ago

Highly professional and excellent quality. Only place I would go.

unsatisfied customer11550

Joined 2 years ago

I had two of our cars here for repair after seeing an ad in a movie theater. Overall, the treatment was friendly. My first car was repaired by another shop and that shop did a lousy repair. Fisco found the issue and made the repair, but they failed to paint the new part to match my car. This was an inconvenience to me as the shop is far from my workplace. Once done, it looked good. My experience with our second car was similar, but less than satisfactory, and will result in us never using this shop again. We brought the car in for repairs and they never called to tell us that it wasn't done. Again, another wasted trip. When they did finish it a day later, the repair was poorly done. I think they lack final quality control on their work. There were about 4 issues, including the repair not being aligned, the lock not being repaired, and painting not being done. We had to be inconvenienced once again and bring it back in for more repairs, but then they didn't repair the rear hatch lock, now claiming it was normal wear and tear. They told us to work it out with our insurance company. Funny thing, it worked the day of the accident as we were moving that day. They even knew the lock was jammed from the first time and didn't repair it, claiming that most people open their trunks with the remote anyway. When my wife picked up her car and asked about the lock, she was given an attitude from the owner.

Pros: decent work when done right, easy to schedule

Cons: shoddy quality control, major inconvenience in having to have work re-done, poor communication at times.

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Contributor

Joined 10 years ago

Editorial Review. Family-owned and operated since 1931, this auto body shop gives the Franklin area quality repair and body work.