02/26/09

Response on a response

by usascottwright

Not to defend nor promote it, I am just replying to one response. If a delivery is being made to a home, you should have your infant children in there crib and your pets put away.

She wrote that they left a door open while moving in a couch. Can people walk through walls yet? You have to have a door open while you move in/out furniture. Once they were in you could of closed the door. Delivery people have enough on there mind when they are delivering something. In this case a couch isn't the lightest thing to move. You have to manover it around courners and usually door ways aren't big enough so you have to tilt it. People have stuff lieing around on the floor, so no they have to watch were they walk or they could accidently step on one of the four cats she had roaming around instead of a cage or another closed room. Furniture movers also have to watch so they don't knock a lamp over or a vase or anything else that wasn't moved out of the way.

It's always everybodies elses fault for the last 8 years lately. Pay attention to what you are doing and stop worrying what your neighbor is doing.

• Pros: enough variety
• Cons: nothing specific

12/02/08

The worse place ever

by frankieswife05

This company is the worse - I have had nothing but problems with this company. First our furniture was delayed by 3 months. The non-English speaking delivery drivers had an attitude and left the my doors open - which my son almost fell down the stairs and I almost lost my 4 cats due to them not closing doors. They also placed my couch in the center of the living room when asked to place it where the old one was (they didn't do it) they tried to get in my kitchen to put my lamps in there (??) NO ONE returns phone calls from this company. I was told that my purchase would be here at 1pm and it arrived some time later. Then my end tables were delayed and I was told those would be delivered personally from the manager at 1pm and those did not arrive till 6pm.

When I puchased my couch I purchased stain guard on it which is suppose to repel stains and this company stain guard is suppose to come clean your couch once you get stains - I reported the stains within the time limit allowed and supplied pictures..... now they are not going to fulfill the contract because my son threw up on the couch and they are stating it's too many stains in too many area on my couch and although Stain guard stated I can get a refund through American they are refusing to refund me my money. They refuse to meet the obligations of the contract and since I have no received the services I have paid for they are refusing to refund me my money for the services which I purchased. It took this company 5 weeks for me to finally speak to someone after many false promises.

I would NEVER recommend this company to ANY ONE despite how good there deals can be. I have reported them to the Better Business Bearu and to Contact 6 because no one should have to be ripped off that much money for a service they never received.

The way they treat their customers are totally unacceptable and unprofessional.

• Cons: Rude and don't meet contraction obligations and refuses to refund

11/14/08

RIDICULOUS!!!

by Fuckues

I went into the store in Oak Creek since is closest to my home and after 6 visits I have determined that not a single salesperson has a clue! I was looking for a 42" LCD and was directed to a 60" Plasma?!?!?!?! None of the salespeople could explain any of the FAB's. I then explained my existing surround sound system and all I got from any of the salespeople was blank stares!!!!!!!!!!!!!! SHOP SOMEWHERE ELSE!!!