Recommends

lefes0011

Joined 3 years ago

Absolutely loved my massage!. I was apprehensive to go to Neroli in the 3rd ward at first because I had seen some of the bad reviews, but I'm so glad I did. My massage was amazing, and the atmosphere before and after my massage was most pleasant! Plus after my massage I was able to jump in the steam shower to really relax. I know some of you have mentioned that salon staff must be writing the reviews, well I do not work at Neroli, am a poor college student but would definitely say that getting a massage at Neroli is definitely worth every penny!

Doesn't Recommend

sunshine53211

Joined 4 years ago

Over rated. Over rated, over priced. Not enough attention to the small things for the $ paid.

Also did not see the feedback as positive info. I think they may need to change some management to be a bit more in tune with what the customer wants and listen to feedback.

Heard that it is a family run company and no one really cares

Doesn't Recommend

justacustomer2

Joined 3 years ago

Overpriced and poor quality. I agree with the other reviewer - salon staff must be writing the reviews. No one who has gone to this salon seemed happy.

The stylists are very inexperienced and really cannot do any consultation. Most of and customers were complaining the hair color itched and burned their scalp the night I was there.. I was one of about 3 people there that night complaining about the product. The stylists told three (!!) customers they would "add sugar" to the product and it was "all natural product "

The other customers I talked too said their hair was noticebly dry and brittle and they felt the place was an overpriced sort of "super cuts." There was little skill and no one felt their color or cut justified the cost or difficulty in booking an appointment through the "call center."

If I pay salon prices, I would like a salon and not a factory.

Recommends

CSMobileUser

Joined 5 years ago

Ugh. Chopped. I was very excited when recommended to get a hair cut here. Been for facials and other services before and always nothing short of excellent. Extremely disappointed with my hair cut from the senior stylist. He asked if he could cut off an inch. I left with about 4 gone and my friends asking me who gave me the aweful layers. Ugh. I should have been forewarnes when my girlfriend went there last year and got a Bon Jovi mullet cut. She didn't wear her hair down for over a month after that. I guess I just think its your hair and no one has permission to do what they think will look good without your permission. It takes a long time to grow it out. I cancelled my color for the next appt. I'm sad because that part he may have done a good job at. Just refuse to let someone have another chance when they lost my trust the first time. Funny thing is it didn't look bad when I left the salon because he had spent an hour w an iron on it before I left. Like I have time to do that every day. And ihad said when I came in that I hate curly/girly hair and go for more edgy. Whatever. Spa services only for me from now on. Back to Matty at Erik or Beauty. . . Sorry

Recommends

DB1

Joined 4 years ago

Forever a Neroli Girl. This is the first spa I ever went to and that was years ago. I have dipped and dabbled with others but none can compare in quality and service. Everytime you can expect the same treatment. I go to the downtown location. Upon arrival youre greeted with water or tea and a warm towel for your hands. As you wait for your team member to come and get you, you can look at all the Aveda products-which smell wonderful. Then your led to the changing room and finally to your services. I think what really has me coming back time and time again is the service. You will always get the same level of quality service. I never had to worry about how clean or sanitary it is. I never had to complain or felt uncomfortable. I have always been able to relax my stresses away with Neroli. Thank you Neroli for having such high standards!!

Recommends

carolbeth1

Joined 5 years ago

Best hair and nails ever. I get my hair cut with Kimberly at brookfield and i always enjoy my experience. I have been seeing her for two years now and she recommended that i see Jill for nails. She bragged about what a great job she did, so i had to try her out. I couldnt be happier i always look foward to coming to neroli. The girls always make me smile, and forget about the stress in my life.

Recommends

Gem4150

Joined 5 years ago

Best Spa Day I've ever had!. I've been going to the Neroli in Brookfield for years and just thought I'd share my experience with others who may have not tried one of the Neroli's yet. Every time I come here it is a truly a wonderful experience. The front desk girls are so friendly and truly seem to care about my needs. They greeted me so warm and friendly that it kind of surprised me...you just don't see that much anymore. I love all of them but I recently had a facial with Erica who was so fabulous and sweet. I also had a Spa Mani/Pedi with Alex who also was so talented and nice. The one thing I like most about this place is the amount of services they offer, I definitely intend to try all of them. I've yet to have a service that wasn't extraordinary!

Recommends

JenHogervorst

Joined 5 years ago

Awesome yoga!. If you are looking for semi-private yoga lessons, Neroli at Bayshore has a fabulous Iyengar instructor. Jason is a skilled, professional instructor who caters the class to the individual needs of the students. It is a fun workout that will keep you coming back for more, whether you are old, young, advanced or a beginner. I have taken many yoga classes in the past, and this is the first instructor who has kept me interested and excited. I couldn't recommend him more highly and the price is extremely reasonable. If you have any interest in yoga, you must take a class with Jason!

Doesn't Recommend

mke1977

Joined 5 years ago

Terrible Customer Service. I'm in a wedding tomorrow. I tried to make an appointment last week with Kim at Bayshore, who gave me a great haircut last month, but she was totally booked. I asked if anyone else is available and the receptionist on the phone set an appointment with Maya for 9:00 am. What the receptionist didn't tell me was that Maya works in Brookfield. Am I suppose to know this? When I showed up at Bayshore, neither the receptionist or the manager could offer me any explanation. They told me "I wasn't in the computer" and "the computer could have been acting up or they could have made a mistake". Weak apologies and weaker explanations don't make my hair look good in my friend's wedding pictures.

Recommends

greenergrass7

Joined 5 years ago

Talented, Friendly and Professional. I recently moved to Milwaukee and had been asking around for recommendations about where to get my hair done. I'm sort of picky, so I asked a LOT of people their opinions. I kept hearing about Neroli over and over. When I asked where they were located I was happy to hear they had a location at Bayshore and the Third Ward!

When I walked in I was promptly greeted with a smile and hot tea. The girls at the front desk were really helpful, and were happy to answer all my questions. They treat you really well when you are there. And my guess as to why they refer to you as a "guest", is because they treat you like you were a guest in their home. You get an awesome shoulder massage and then scalp massage with your shampoo! My hair turned out fantastic and I've already booked my next couple appointments.

I recommend Neroli to everyone who asks, and after visiting both of the locations closest to me, I understand why so many people told me to go there!