Fazio Automotive

Josh M.

Joined 9 months ago

I had my engine line begin blinking the other morning and my car was sputtering upon acceleration. To my own dismay I took it to the nearest auto garage, Fazio's. I also asked them to provide an estimate to fix a grinding noise I had been hearing in my rear driver's side tire. They did an estimate and called me the next day. First, they charged me $100 to even do a diagnostic test for the blinking engine light. They then gave me an estimate of $300 to perform a tune up. A TUNE UP. Replacing the spark plugs, wiring, and air filter. Regarding the grinding problem I asked them to assess. They said the brakes needed to be replaced and that it would cost $800!!! For only two brakes, not even all four!!! I told them I passed on their $800 joke brake job and to just do the tune up. I couldn't keep taking my car place to place or keep taking vacation days from work since I didn't have an alternative arrangement. They knew this so took advantage. They performed the tune-up. Got my bill and charged me $260 alone for labor. A tune-up takes an hour. If I knew these low-life mechanics got paid so much an hour for very general procedures I would have changed my major in college long ago. I reported these price gouging tactics to the BBB and inresponse their owner Jim Fazio left me a voicemail insulting me. Said "people like you make it hard to do business. You should be ashamed of yourself." Every single knowledgable car brain I asked about this agreed that these charges were titanic and that I was being price-gouged. NEVER EVER go to this garbage establishment. The owner is white trash and so is the entire operation.

Recommends

Brad P.

Joined 1 year ago

Gave them a try as they are close to work. Dropped my car off in the morning and it was ready by the time I punched out. All of the issues I had were addressed (and fixed) without any hassles. Will definitely be back when new problems arise.

Recommends

jwjczko

Joined 2 years ago

convenient & knowledgeable. I've had several repairs done at Fazio Automotive over the years: repair of a door that was jammed shut, replaced oil pan and motor mount, a control arm, (and I can't remember if they were the guys who also replaced the engine) on my grand am back when I still had it. They also serviced my GMC sierra. After the repair jobs, things worked again just fine, which is exactly what I would expect from an auto shop. Well done.

Although the front desk receptionist guy, I think his name was Kevin, must've been having a bad day and was pretty snippy for no apparent reason, he doesn't own the place. Oh well - doesn't hurt my feelings. Jim Fazio, on the other hand, always called me personally with updates and seemed like a friendly guy who cares about his business. He was willing to work out a deal, and I like to support local businesses that aren't owned by WalMart (yet).

Keep up the good work! My only suggestion would be to figure out a better parking arrangement. Last time my truck was parked on the street and I got a parking ticket.

Anyway, thanks for the hard work.

-John J.

Doesn't Recommend

lucentis

Joined 3 years ago

POOR SERVICE!. I had my winter tires mounted by Fazio. Specifically asked for tire pressure to be checked and adjusted if needed. Guess what, next morning the pressure monitor showes low pressure! I had to do it myself at 16 F outside during my lunch break. Outstanding job! Thank you!

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Concepcion53

Joined 3 years ago

Honest, consistent service. I have tried all of the east side/downtown auto repair services and Fazio's is the only one that has given me honest, consistent service with a fair price in my experience. I recommend them to all of my friends and family.

Recommends

Cattunnel554

Joined 3 years ago

Thank you Fazio Automotive. Thank you

Recommends

caylabruson

Joined 3 years ago

Thank you Fazio Automotive. I brought my van to Fazio Automotive because it wouldn't start. The mechanic diagnosed the problem, quickly fixed it and charged me far less than I expected. I would recommend Fazio Automotive to anyone.

Doesn't Recommend

petey1215

Joined 3 years ago

You will be "upsold" for things you dont need. I took my car here for a power steering problem because it was close to my house. I get a call back telling me I need 4 new break pads, four new rotors, four new calipers, a new power steering line, an air filter, and a oil change. Total estimate: $2,061. With this ridiculous estimate in mind, I call Sears for a second opinion. An experience mechanic at sears says that he has never in his life seen a car that needed 4 new break calipers. I take my car to sears and the mechanic says that it would be prudent to get new break pads, but sees no problem at all with the rotors or calipers. Total bill: less than $200 (not including the power steering problem which I unfortunately had Fazios do for a quick $460 in the crooks' pocket). Two more quick points: I have heard from several "car people"/mechanics that the "oil change every 3,000 miles" is really unnecessary with today's cars and the number for any car made past the year 2000 is more like 5,000 to 7,000 miles. Fazio said I was "significantly past due" at 3300 miles since my last change. Further, the "labor charge" on my quote to replace an air filter was over $20. May not seem like a big deal but it takes my grandma less than 2 minutes to do. It makes me sick to my stomach that the guy who runs this place is probably rich because he and his family have been scamming people since the 70s. I would do anything if everyone about to use Fazios was forced to read this site beforehand. I unfortunately was one of the suckers.

Doesn't Recommend

anonymous444444

Joined 3 years ago

Fazio's management is rude, deceitful, and threatening.. This was the worst experience I've had in 23 years. I took my car to Fazio's for an issue with the internal lights on the dashboard and dome. Fazio's took THREE days to fix the issue, priced at nearly $1000 and allowed me to drive my car home.

After leaving Fazio's I drove home, parked my car and tried to shut it off. The car keys were stuck in the ignition. Myself, neighbors, and friends spent an hour trying to get the keys out of the ignition but they were completely irremovable.

I called Fazio's, explained the situation and that it had just happened since I picked up the car from their shop and they claimed no fault whatsoever. (A bit ironic.)

I am a young, female and no doubt I look like I'm easily deceived, but, I wasn't about to give up easily. After taking my car back and examining the new issue, Fazio's called me claiming again that the ignition issue was 100% not their fault and that it would cost another $400 and 2 more days.This news obviously made me frustrated and I expressed my dissatisfaction with their service to the manager. At this point, the manager started cussing me out, swearing & screaming at me that it was not his fault and that because I was suspicious of poor business practices, they would not fix my car and THEY WOULDN'T GIVE IT BACK TO ME. I had to have a male family friend call and demand that they let me come pick up my car in order to actually get it back - it's so preposterous it's hard to even explain!

After picking up the car and taking it home once again, I realized that the initial issue of internal lights was only partially fixed. After nearly $1000 of labor and parts, the dashboard lights worked but the dome lights still did not.

Obviously, I did not go back to Fazios to have the dome lights fixed as well after the horrid experience I had. This was truly the most horrific, unprofessional and overpriced service I've ever heard of. As a female, I felt unsafe and threatened based on the treatment they gave me, the way the spoke to me and the threats they gave me. I have never in my life been spoken to by a grown man the way that Fazio screamed at me. He is a disgrace to the automotive industry and I'm amazed that he is still in business.

Doesn't Recommend

JohnEast16

Joined 3 years ago

Bad Diagnosis and Overpriced. I've never really written reviews before but I thought it would be my duty to inform the public of the experience I had with this shop.

My car was making some weird noises and so I thought I would bring it in to get checked. They took their time and diagnosed it, they never physically took me to see what was the problem. They just came back and said I would need to replace my water pump. They ranged up the estimate and it said it would cost $500-$600 ($150 just for the OEM water pump itself) to change it. I paid for the diagnosis (which cost a hefty $105) and left to think about it.

I did my own research and contacted some mechanics to ask to see it that was reasonable. I was totally getting ripped off. I found a BRAND NEW water pump from Autozone for only $70 that comes with a lifetime warranty. I also found out that replacing it was not going to be that difficult. My friend and I ended up replacing the water pump by ourselves and it only took us 2 hours. Now if my calculations are somewhat correct they were going to charge me ~$200+/hr for labor? That doesn't seem right at all. In the end after replacing my water pump I found out THAT WASN'T NOT EVEN THE ISSUE. The noise was still there. My water pump was working perfectly, no broken blades or grinding noises, when you free spin it. So yeah it got ripped off on the $105 diagnosis also.

Moral of my story?

If you don't know much about cars and if they 'KNOW' you don't, they will try and take advantage of your wallet. Perhaps come up with false diagnosis (like they did to me) so that you would replace unnecessary parts and then later tell you that something else is wrong. This place really needs to be looked at again. I regret not reading all the horrible experiences people have been having before blowing off $175 out of my pocket, but it could of been worst. Don't let the 'East Side' convenience or the "Shepard Express 2006" award fool you because that's exactly what I fell for! Do your own shop research and beware of what service you might get here. My first, WORST, and last experience with Fazio's Automotive.