09/25/09

excellent customer service

by joefin

Lucky I didn't believe the negative reviews on this site. My car broke down and they had me back on the road the same day. It was a pleasure to deal with the guys in the front office. I checked around and the price for a new fuel pump was very reasonable, although not the cheapest. I would use them again without question. I think people give them an attitude and then expect to not get one in return. Why can't people just be nice to others?

• Pros: fast and friendly
• Cons: none

09/11/09

DO NOT GO TO FAZIOS

by mke reviewer

MOST HORRIBLE BUSINESS EXPERIENCE. EVER.

The owner is rude and belligerent--I went there for a repair that was diagnosed on a computer scan and they insisted that I spend $unkown sum$ on another computer scan without an explanation as to how and why this scan was different and more comprehensive than the same on-board computer scan I just had--which I would have gladly paid for if it were properly explained why I needed it. Instead, Fazio insisted AFTER the repair that I needed to pay $92.50 anyway to have the computer reset (in lieu of the proper comprehensive diagnostic test which may have disclosed that the repair was unnecessary in the first place), which my other mechanic does for free. When the repair by Fazio's failed and my engine light came back on (it seems that all they did was clear the check engine code), instead of running the tests and fixing the repair, which I would have willingly paid for, Fazio became argumentative and hostile, accusing me for the failed repair for not purchasing the necessary computer scan. I just wanted the problem fixed and was completely bewildered by the hostility and dispensation of blame. After the verbal barrage (AND unintentionally disclosing that he did NOT have the proper diagnostic equipment anyway) he then told me to get the **** out of his shop in spite of the fact that I was just trying to find out what was wrong with my car and get it fixed. Unbelievable. I tried to reason with this guy to find out what I needed to do to get my car repaired, but Fazio kept escalating into "Get out of my shop! I'm not working on your car! Get out of my shop!" This guy actually made me fear for my safety. He used threats and intimidation to void the repair guarantee. I see several other complaints by customers saying they were verbally abused by this guy...how can this business still be accredited? Common decency, patient explanation of diagnostics, and addressing mistakes is the key to good business. At Fazio's, it's "YOUR ***ing fault" and you will get an earful of this as you "get the **** out of his shop" bewildered at what on earth you did wrong other than try to get your car repaired with informed consent. This is how they "guarantee" their repairs: if it's still broke, you're gonna get choked if you don't get outta his shop.

• Pros: you may have a ONE FOR THE AGES experience
• Cons: verbal abuse, no explanation, bad repair, unnecessary upsell

08/21/09

This place is a rip-off

by joeker

I brought car to Fazios for an oil change and to plug a hole in a tire, they charged me $210 for this and told me my ball joint needed replacing and rackk and pinion was leaking.

I took the car to another mechanic who I've known for 20 years and he said there is nothing wrong with it.

This is not the first time Fazio has tried to upsell work that didn't need to be done.

• Pros: ?
• Cons: Overcharges and upsells