2037 N Farwell Ave, Milwaukee, WI | Directions 5320243.057351 -87.888120
Neighborhoods: Lower East Side
Fazio Automotive Paint Job From Hell! BUYER BEWARE OF JIMMY FAZIO and MICHAEL BREITBACH!!!!!!
In hindsight, I never should have answered a Craigslist ad posted by the Fazio Automotive body man Michael Breitbach. He came out to my shop, and wrote a lowball contract to do bodywork and paint my 1962 Corvette on 06-13-2013. He promised to fix all the fiberglass cracks and repaint it to “look like glass” for $3,800, but wrote the contract for $3,500 so that he could keep the difference. That should have been a clue. First he wanted cash to do the work under the Fazio’s name. Another clue. Then he wanted more and more cash to do a back door job at the Fazio Automotive shop located at 2037 N. Farwell in Milwaukee, WI. He loaded my beautiful Corvette onto a flatbad on 06-15-2013 with a promise of having it done in 6-8 weeks. That would be the end of July to mid August to be finished. The first big lie!
After week after week of unanswered calls and emails, I visited the Fazio Automotive shop to find out that he started work on a new project instead. After many more promises and assurances of “next week” and “I will be painting the car this weekend”, I learned that I had been scammed by a mediocre bodyman that was in way over his head. After being 6-8 weeks past the deadline (16 weeks and counting), I contacted the manager who knew nothing about the back door job his bodyman brought in, or the deal that Breitbach made on a Fazio’s work order. Work restarted and paint was sprayed, only to find dust, dirt, drips, and hair in the paint! When confronted with the shoddy work, Breitbach threatened to “throw all the parts in the car and push it to the curb”. My 50+ thousand dollar car! He then has the gall to tell me he wants another $1500, but can’t account for any expenses. I refused to pay a conman price that was being inflated because of his inability to know how to write a bid (also known as a signed contract). The manager set a new deadline of 10-26-2013, but only for me to endure 6 more weeks of broken promises and blown deadlines. He even acknowledged that his shop is supposed to get written customer approval of price increases, which never happened. I then received a call from the “Shop Proprietor” Jimmy Fazio who told me over and over that he knew nothing about the Craigslist job that HIS bodyman had in HIS shop. Jimmy Fazio assured me repeatedly that he would make things right and that he would “take care of” me and that I would be very happy. More lies. His F-bomb laden phone call was something else! Week after week went by with more blown deadlines and calls were unanswered by Fazio, or were pawned off on the manager to respond to.
Finally, at week 27 of the Fazio Automotive Paint Job From Hell, I received a call that the car would be done in a day or two. Another lie. No call for another week (#28) only to learn that the amazing Breitbach “creased the fender” and needed to strip, fiberglass, repaint, and clearcoat again! When asked about the impending bill, and the $1200 I owe to end this misery, the manager tells me that Jimmy “The Weasel” Fazio now wants another $2400. I dispute the increase and am told that Fazio now threatens to take my car and put it into storage (at $25/day) until I pay what sounds like extortion to me. Jimmy “The Con Man” Fazio ends the call with an F-You to his customer. (Great recording of the call!) Upon final inspection, the car is messed up with loose headlights, scratches, missing hood prop, missing antenna parts, uninstalled trim pieces, and more. Thanks for returning an unfinished classic car to a customer in the dead of winter, in a 29 weeks fiasco, at a marked-up price not in the contract! James Fazio Sr. would be ashamed of what his son has done to this shop.
BUYER BEWARE OF JIMMY FAZIO and MICHAEL BREITBACH!!!!!!
Reading these reviews about the owner Jim makes me feel better that others have experienced the same thing. The guy has serious anger issues, swears and screams, threatens people and won't let you get a word in....and then hangs up. Worst experience of my life!! Probably the worst owner I've ever experienced dealing with. How they are still in business is beyond me.
I have read other reports that were not happy with Fazio's and I COMPLETELY disagree!!! I have been going to them for a few years now and I can't say enough about Kevin and the rest of the guys. They more than service my car................they take me home when I drop off my car and pick me up when it is finished and I live over by the airport. What other garage or dealership does that for you ? Usually they will take you to a shopping center 3 miles away. Kudos to Fazio Automotive!!! Barbara P.
I had my engine line begin blinking the other morning and my car was sputtering upon acceleration. To my own dismay I took it to the nearest auto garage, Fazio's. I also asked them to provide an estimate to fix a grinding noise I had been hearing in my rear driver's side tire. They did an estimate and called me the next day. First, they charged me $100 to even do a diagnostic test for the blinking engine light. They then gave me an estimate of $300 to perform a tune up. A TUNE UP. Replacing the spark plugs, wiring, and air filter. Regarding the grinding problem I asked them to assess. They said the brakes needed to be replaced and that it would cost $800!!! For only two brakes, not even all four!!! I told them I passed on their $800 joke brake job and to just do the tune up. I couldn't keep taking my car place to place or keep taking vacation days from work since I didn't have an alternative arrangement. They knew this so took advantage. They performed the tune-up. Got my bill and charged me $260 alone for labor. A tune-up takes an hour. If I knew these low-life mechanics got paid so much an hour for very general procedures I would have changed my major in college long ago. I reported these price gouging tactics to the BBB and inresponse their owner Jim Fazio left me a voicemail insulting me. Said "people like you make it hard to do business. You should be ashamed of yourself." Every single knowledgable car brain I asked about this agreed that these charges were titanic and that I was being price-gouged. NEVER EVER go to this garbage establishment. The owner is white trash and so is the entire operation.
Gave them a try as they are close to work. Dropped my car off in the morning and it was ready by the time I punched out. All of the issues I had were addressed (and fixed) without any hassles. Will definitely be back when new problems arise.
convenient & knowledgeable – I've had several repairs done at Fazio Automotive over the years: repair of a door that was jammed shut, replaced oil pan and motor mount, a control arm, (and I can't remember if they were the guys who also replaced the engine) on my grand am back when I still had it. They also serviced my GMC sierra. After the repair jobs, things worked again just fine, which is exactly what I would expect from an auto shop. Well done.
Although the front desk receptionist guy, I think his name was Kevin, must've been having a bad day and was pretty snippy for no apparent reason, he doesn't own the place. Oh well - doesn't hurt my feelings. Jim Fazio, on the other hand, always called me personally with updates and seemed like a friendly guy who cares about his business. He was willing to work out a deal, and I like to support local businesses that aren't owned by WalMart (yet).
Keep up the good work! My only suggestion would be to figure out a better parking arrangement. Last time my truck was parked on the street and I got a parking ticket.
Anyway, thanks for the hard work.
POOR SERVICE! – I had my winter tires mounted by Fazio. Specifically asked for tire pressure to be checked and adjusted if needed. Guess what, next morning the pressure monitor showes low pressure! I had to do it myself at 16 F outside during my lunch break. Outstanding job! Thank you!
Honest, consistent service – I have tried all of the east side/downtown auto repair services and Fazio's is the only one that has given me honest, consistent service with a fair price in my experience. I recommend them to all of my friends and family.
Thank you Fazio Automotive – I brought my van to Fazio Automotive because it wouldn't start. The mechanic diagnosed the problem, quickly fixed it and charged me far less than I expected. I would recommend Fazio Automotive to anyone.
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