I expected so much more. I only go to one spa, so I am accustomed to that level of service. I just assumed that all spas carried that level of excellance. Spa Roma definitely proved me wrong. It was three of us ladies that went for the purpose of celebrating a birthday. Upon arrival, we were not greeted with any water or tea. Two of the ladies were escorted away. One went to the changing room (which by the way, there is only one, for whoever to share and had dried up orange drink in splatters on the back of the door), and the other straight to the massage room. So basically the one getting a massage had to put her clothes on the floor in the corner of the room. Finally after a period of waiting, my pedicurist came out and apologized that noone took care of me and requested I change into a robe. So now Im in a robe and being led to the nail room. However, that room you had to go back out into the public entrance (I think this is in the lower level of an apt building or business office). So me in a robe in public hallways. Not comfortable. The pedicure went fine-no complaints. Then I go for my facial. The aestetician leaves the room for me to get on the table. As I pull back the blankets, why was there a very noticable tear in the sheet?? WT..?!?! So the lady comes back in and she proceeds. Without even asking my signature scent she just grabs whatever oil to massage into my face. NO! NO! NO! thats not hows its done!! i had to stop her and tell her I do not like that scent and please grab another. She then proceeds. Now the products they use are Dermalogica, which Im sure is professional, but stinks like rubber, and citrus(which stinks on me)and hair oil. Im trying to relax through it and make the most of it, but then I hear "aint no sunshine when shes gone" I ask the attendant where is that music coming from. Why did she tell me that the music is the spa music coming from all of their speakers. Seriuosly?!? Are we supposed to have a sing along? If I was just ending a relationship, would that be soothing music? Uh..NO! So finally when its done, I ask the other two women in my party, what their experience was like. The first massage person said the massage guy kept walking away to drink his coffee. Can we say unsanitary??? Can we say not good to break contact while massaging??Or how about YUCK!! to the nasty stank coffee breath!! The third woman didnt have too much to say but agreed about the facial products. So to this day, I will go with what I know and claim my stakes as a "Neroli" girl. Sorry Spa Roma-ya did it to yourself.
no "service" in customer service!. I love going to different Spas, and when a friend and I wanted to get facials for the holidays, we thought we'd schedule them in November just to be safe! When the date came, we went to Spa Roma and they had no appointment for us and no available appointments until after the holidays as their services are not on a set schedule I guess. One person said it was a "shady" place....I couldn't agree more!
Love the vichy shower!. I received a body treatment recently at Spa Roma, and I absolutely loved it. The vichy shower was amazing; having all those jets blast away your stress! My therapist was really nice, and I'll definitely be going back!
Best Pedicure Ever. Brenda offers a professional pedicure that is both relaxing and expert! As a returning customer, now that Spa Roma has moved to 1924 North Farwell, I have found no other pedicure to compare. The signature pedicure lasts for weeks longer than others and the paraffin mask is a soothing experience for sore feet.
HORRIBLE. this is the shadyiest place i've ever stepped foot into. They are terrible with scheduling and customer service They are also really rude and do not answer questions. Overall a terrible spa, don't go there.
WOW. This place has GONE DOWN THE DRAIN! i heard it was nice but i guess things can change! Don't bother going here, It was like NO ONE worked there!
Unprofessional, uncomfortable, and unbelievably disappointing.
I am a frequent spa-goer, and have visited many top Milwaukee-area spas. It was not my first visit to Spa Roma, but it is definitely the last.
Spa Roma's new East side location has several glaring flaws, the first of which is the customer service. Be warned that you may be required to walk through a public atrium in a bathrobe as passers-by gape through street level windows, an uncomfortable experience I endured while the management failed repeatedly to rectify glaring problems.
Scheduling my appointment was the beginning of the headache, as the spa even asked me to change my services to work better with the spa's schedule.
After changing my clothes in cramped quarters, a nail technician barked orders to me to hurry along because there were other appointments! Although my spa service was fantastic (I had a facial), my nail service was interrupted by faulty equipment that caused the technician to constantly stop and find help with the defective chair, and meanwhile, barely communicating with me at all. There were multiple cords painfully disguised by screens and draping all around the nail suite, with messy equipment pushed into corners. The restrooms were extremely ill-equipped, uncomfortable and cold, and during services, I was able to overhear conversations among other spa-goers. Again, the lounge windows faced the street, where any pedestrian could peer in.
Furthermore, I was met with surprise fees at the close of my spa experience, a day that left me more stressed than when I entered. Rather than address my concerns, the manager simply walked away in apparent disregard for my valid complaints, leaving the receptionist to charge me the exorbitant rate.
Although Spa Roma has been well-reviewed in the past, the spa?s disorganization and poor customer service detracts from the outstanding work of particular aestheticians. There are many other spas in the city that could surely provide a better overall experience.
NOT. Don't recommend it. I had a hard time parking, the massages stressed me out more. They were unprofessional and gossiped alot. I wished that I had read the reviews first
Never get your hair done here! Employees are terrible and unprofessional. This is the worst spa experience I've ever had! I made an appointment to get my hair done and the woman was very inexperienced. She continued to insist that I need to get a relaxer, and I told her that I do not put chemicals in my hair. When I made the appointment I specifically asked for someone who knew how to straighten ethnic hair. The manager insisted that the woman who I had the appointment with was experienced. It turns out, the woman had know idea what she was doing. I was just quiet because I wanted to get the hell out of there. At one point she started asking me how to do my hair. She said, how do you get "your" hair straight. I was thinking, if I knew how to do my own hair, I would do it myself! Anyone with any type of skill or talent knows how to straighten hair! My regular beautician can do my hair in 30 minuetes, this woman took 2 and 1/2 hours! When she was done, my hair looked like garbage! As if that wasn't bad enough, the staff was talking about me when they "thought" I had left the salon. I heard every word they were saying about me. When I went to pay for my services, I looked so disappointed. The manager was like, well maybe you need a relaxer. I was furious. Maybe she needed to hire someone who knew how to fix hair! The manager knew my hair looked like garbage and she continued to charge me $200! After I paid my money, I went to the restroom. The employees evidently thought I left for the day but I was still in the salon. I was behind the corner, and I could hear them talking about me! I was about to turn the corner and say "I can hear you talking about me, this is unexceptable!" But instead I was so furious and embarrassed that I just wanted to get the hell out of there as soon as possible. This salon is unprofessional and they only want to take your money. I ended up leaving that day looking like a muppet or a character from fragile rock. If you are a woman of ethnicity save your money and get your hair done somewhere else!
Spa Roma - Not the Best, but will go back for mani's and pedi's.
I just moved to Milwaukee and wanted to go to a spa to relax and pamper myself. Spa Roma is an exquisite looking salon. I got lost trying to find it and the owner of the spa was very friendly as I called frantically every few minutes for directions.
I have to admit - I'm a spa junkie. I usually spend a day at the spa every month and I've gone to many of the big named spas across the country. Although not at the level of a Burke Williams, Spa Roma is pretty decent. I chose the spa because they specialize in using Dermalogica products, which I've used for the past year. The young woman who did the facial did not do a great job. I know my skin - the good and bad - and asked specifically for extractions in certain areas. She did not extract in those areas and tried to upsell me on products that I do not use (which I kept explaining to her).
The massage was great. Although she was fresh out of massage school, she did a great job. The mani and pedi were really good as well. The woman who did the mani and pedi was inviting, warm and funny. We had a great conversation and I'll definitely go back to her for my next mani and pedi.
I did feel rushed from service to service. The spa is absolutely beautiful, but there was no time to enjoy it. I felt that as soon as my service was over, I was quicky ushered to the next treatment room with no time to relax.
At the end of my service, the owner was not as friendly as she was at the beginning of the service. Something must have happened to upset her because she went from being nice when I arrived to rude when I was leaving.
Overall, it was a decent experience. I will definitely go back to have a mani and pedi from Monica. But I'll have to find another Dermalogica spa for facials. And, I may go back for a massage as well.
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