Spa Roma Urban Dream Spa #3

06/12/09

I expected so much more

by DB1 at Citysearch

I only go to one spa, so I am accustomed to that level of service. I just assumed that all spas carried that level of excellance. Spa Roma definitely proved me wrong. It was three of us ladies that went for the purpose of celebrating a birthday. Upon arrival, we were not greeted with any water or tea. Two of the ladies were escorted away. One went to the changing room (which by the way, there is only one, for whoever to share and had dried up orange drink in splatters on the back of the door), and the other straight to the massage room. So basically the one getting a massage had to put her clothes on the floor in the corner of the room. Finally after a period of waiting, my pedicurist came out and apologized that noone took care of me and requested I change into a robe. So now Im in a robe and being led to the nail room. However, that room you had to go back out into the public entrance (I think this is in the lower level of an apt building or business office). So me in a robe in public hallways. Not comfortable. The pedicure went fine-no complaints. Then I go for my facial. The aestetician leaves the room for me to get on the table. As I pull back the blankets, why was there a very noticable tear in the sheet?? WT..?!?! So the lady comes back in and she proceeds. Without even asking my signature scent she just grabs whatever oil to massage into my face. NO! NO! NO! thats not hows its done!! i had to stop her and tell her I do not like that scent and please grab another. She then proceeds. Now the products they use are Dermalogica, which Im sure is professional, but stinks like rubber, and citrus(which stinks on me)and hair oil. Im trying to relax through it and make the most of it, but then I hear "aint no sunshine when shes gone" I ask the attendant where is that music coming from. Why did she tell me that the music is the spa music coming from all of their speakers. Seriuosly?!? Are we supposed to have a sing along? If I was just ending a relationship, would that be soothing music? Uh..NO! So finally when its done, I ask the other two women in my party, what their experience was like. The first massage person said the massage guy kept walking away to drink his coffee. Can we say unsanitary??? Can we say not good to break contact while massaging??Or how about YUCK!! to the nasty stank coffee breath!! The third woman didnt have too much to say but agreed about the facial products. So to this day, I will go with what I know and claim my stakes as a "Neroli" girl. Sorry Spa Roma-ya did it to yourself.

• Pros: nice pedicure
• Cons: everything else

01/05/09

no "service" in customer service!

by 2dimps at Citysearch

I love going to different Spas, and when a friend and I wanted to get facials for the holidays, we thought we'd schedule them in November just to be safe! When the date came, we went to Spa Roma and they had no appointment for us and no available appointments until after the holidays as their services are not on a set schedule I guess. One person said it was a "shady" place....I couldn't agree more!

• Pros: nice waiting area
• Cons: CUSTOMER SERVICE

10/23/08

Love the vichy shower!

by Tristal at Citysearch

I received a body treatment recently at Spa Roma, and I absolutely loved it. The vichy shower was amazing; having all those jets blast away your stress! My therapist was really nice, and I'll definitely be going back!