I WANT TO STAY HERE...FOREVER AND EVER!. I consider myself a real massage fanatic. When I travel I always make sure to sample the massage before I go. Unfortunately, I very often find myself disappointed. Not this time. A friend recommended Spa Roma, Urban Dream Spa and suggested I request Morgan for my therapist and to get the ?ULTIMATE? massage. So, I promptly marched myself right over to Spa Roma to take a look at the place and book my appointment. It was beautiful third floor spa that reminded me of a few spas that I have visited in New York, but that only added to the charm of this comforting haven. I went with Morgan to the treatment room which was just a lovely room that made me feel good before the treatment even started. Morgan couldn't have been nicer, but it was her hands that did the talking. Some massage therapists have it and some don't. This woman has it in spades, a very loving touch that instantly made me relax and let go. She used her hands in such a way that it seemed more like art than therapy. But, it was very therapeutic. I lay there in amazement as he melted away my stiff neck and shoulders. The only thing wrong with the treatment was that it had to end. I am not kidding when I tell you that I didn't want to get up from that table.....EVER. Needless to say, I have scheduled a series of treatments with Morgan and I can't wait for the next one. I normally don't leave reviews as there isn't that much to say about most places. But, I feel it is my duty to let those of you who love massage like I do in on this. You can stop searching for that great massage. Go to Spa Roma and ask for Morgan. I just know you'll be glad you did.
WORST Spa Experience EVER- Poor business management, terrible customer service, disappointing spa service.
My experience with Spa Roma was traumatizing! I'd never recommend this place to anyone. If you're looking for a relaxing, pampering experience- try Neroli!
My massage appointment was made over the phone, two weeks in advance- the receptionist taking the reservation verbally confirmed the 2:30 appointment.
When I arrived day of appointment, I was told my appointment was scheduled for 2:00p, not 2:30 and they would not be able to fit me in. I asked to speak with the manager and owner and she insisted it was IMPOSSIBLE that her staff member made a mistake of saying 2:30 instead of 2:00p and also insisted that a confirmation call was given the day before- which was ABSOLUTELY UNTRUE- a confirmation call was NEVER received, never logged on my cell phone nor was a message left on my work or cell phone to confirm the appointment time.
I was using a gift card that was going to expire in one week of the scheduled appointment and would be unable to use it any time after that- due to schedule demands of a full-time and part-time job. The owner refused to give me any extension on the gift card (not one week, not one month!), insisting that I, the customer made the mistake, and therefore would be penalized. She did not offer any apologies, nor try to resolve the problem in a professional, customer-service oriented manner. Instead, she was rude, condescending and irrational- and satisfied with the end-result that she would walk away with ONE HUINDRED and FIFTY dollars for services unrendered.
As I walked out, one staff member gloatingly said- "We're still the number one spa in milwaukee." HOW IS THAT possible with such unaccomodating staff, incompetent management and absolutely ZERO customer service.
Love it, love it!. I am for sure hooked on going out multiple times a month for a little pampering and now I have found my new favorite, Spa Roma. Beautiful interior!! My technician, Ebony, was very professional, kind and down to earth as were the rest of the staff. Services are very competitvely priced to other spas in the area if not lower. Open late on Sundays which rocks for us working gals! I am really excited to bring my girlfriends down here to get them hooked too. Quite an awesome variety of services too.
Wife Loves It..
My wife adores this place. I try to pamper her after she sacrificed much of her career to helping my business grow and for being such a great wife and mother to our children. Every month or so, I have her, her sister, both of our mothers go to downtown Milwaukee to rejuvenate. All of them enjoy the Cranberry scrub and it makes me feel good for being a provider for my family.
I've never been inside since I prefer to watch my Packers play on Sundays but they say it rivals the Vegas-type spas with its roman architecture.
Best Spa in Milwaukee!. I have travelled all over the country and visited many spas and I must say that Spa Roma is among the best spas that I have ever been to!! The staff was friendly towards me from the moment I walked in the door. I truly felt like royalty. The services were unbelievable! My facial was fantastic! My face glowed for days afterwards and the Dermalogica product is wonderful; it is well worth what I paid. I had the Cranberry Yuzu sugar scrub too and that was great! The aroma is fantastic and my skin felt great all over, silky soft. I finished off my day at the spa with a pedicure and was very pleased. Brenda took care of my feet with the utmost care and attention to detail; it has to be the best pedicure that I have ever had! I will definately be back. For those who haven't been here yet, I definatley reccommend it! Spa Roma turned my ordinary day into a very special day! Great job to all the employees for your impeccable customer service and all of your hard work to create an incredible atmosphere!
Nice Downtown Spa. When visiting Milwaukee, this is an awesome downtown spa. Great location, great ambiance, helpful and courteous staff-- and best of all, they deliver well on the spa services. I have experienced the massage and waxing services and would definitely return for future visits.
Beyond a normal pedicure!. It is hard to imagine a pedicure being any more relaxing and thorough than the one I recently experienced at Spa Roma. Soothing foot cleanse, relaxing foot and leg massage, reclining leather chair, soft music, hot tea, extensive cuticle/nail filing, polish application done with precision ... the ambiance and service were all superb. The care in beautifying my feet and nails and making me feel welcome was done with genuine concern and professionalism.
Worst Massage I've ever had. I've only been to Spa Roma once, and won't go back. I had the worst massage I've ever had, and I am a big of a massage junkie so that says quite a bit. I told the therapist several times during the massage that she wasn't working deeply enough but she just didn't get it. Thankfully, they did cut the price in half when I complained, but it wasn't even worth that. I did not leave feeling relaxed. Other comments on the spa, it seemed clean and was well decorated but the music was awful, not spa like at all, lots of R&B with vocals, no thanks. My last complaint is that this place is on the third floor and does not appear to have an elevator so it would be trying for anyone with mobility issues. I think Milwaukee can and should do better.
BEST PEDICURE EVER !!. My husband surprised me and took me to Spa Roma for our anniversary. I enjoyed every minute of our pedicure. I did not know that such a service could be so relaxing. Our therapists were very foucused on our comfort and made sure that we had a good time. THIS WAS THE BEST PEDICURE THAT I HAVE EVER HAD. There were also so many different kinds to choose from. I will be a faithful customer to Spa Roma from here on out !
Best Spa In Milwaukee, Hands Down!. Great customer service and relaxing atmosphere. The best products and services in Milwaukee. I recommend it to anyone for any type of spa services as well as it has an outstanding new hair salon.
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