Phan's Garden Restaurant

06/12/09

not worth the money at all

by mariechang88 at Citysearch

about 3 years ago i went w/my friends total of 10 ppl, and they charged us tip on the receipt w/out telling us b/c you can't even read the writing on the receipt anyways. so who knows what they really charged us. so we had put tip on our table and they still charged us. when we paid, and asked what this charge was,

2nd time i ordered combo fried rice for my little girl. when we got it, the one of the meat, beef, was burnt looking. i told them that could we not have this plate. and they said we will still be charged, even tho, we didn't touch it at ALL. so it was bad service.

but overall, the service took forever. waiters were unprofessional and rude. and c'on i'm asian too, don't use the they asian so they don't know service excuse.

i prefer saigon, even tho it's like of g hetto LOL

• Pros: pho is good
• Cons: bad service all of it !

05/18/09

Okay

by CSMobileUser at Citysearch

The service is slow. The wait is usually 30- 40 min. To make the process faster, call your order ahead of time. By the time you get there your food should be ready. Nevertheless, I love there food. It's by far better than other places.

03/27/09

Extremely Rude and Slow Service From Waiter

by Schang at Citysearch

I was there with my friend, her daughter and my daughter. We were there a little after noon and it was not too busy. The food took more than 30 minutes, and the server who took our order was not very friendly or welcoming from the moment we sat down. I had to ask him to take our order and he was curt about "being there soon". After 30 or 35 minutes of waiting patiently with our 4 year old daughters, I asked for a bowl of rice so that the kids could eat first. He was very short with me and said it was coming with the food. I got upset and asked that he bring the bowl of rice right away. I told him that I had been there many times before and noticed that the service was slow. He basically argued with me and said that since I came here before I should know how long the food takes at his restaurant. I felt that his behavior was inappropriate and we felt discriminated because of the fact that we had two kids with us?? We ended up staying because our kids were starving and my friend did not seem to want to leave. I do not recommend this restaurant to anyone. I used to be a loyal supporter of this restaurant because our family enjoys good Vietnamese food. However, they are rude and arrogant and do not treat customers with respect.

• Pros: Parking
• Cons: Slow Service, Rude Behaviour, and Arrogant Attitude