WORST CUSTOMER SERVICE EVER!.
PLEASE FORWARD TO THE OWNER
I was given a $50 Gift Certificate for this restaurant as a Christmas present. There were no expiration dates or any other terms or conditions on the certificate.
My wife and I finally were able to spend a Friday night dinner together and went to the restaurant. This was our first time so we studied the menu online beforehand and worked up our excitement.
Got to the restaurant, slow night (raining hard) and the waiter did a nice job explaining and suggesting things.
Had a good dinner (7 out of 10) and even added extra desserts to take home.
Here's where it gets ugly.... I put the Gift Certificate with my credit card on the tray, the waiter came back a few minutes later and said it wasn't valid. As soon as I
questioned it, he went to the the owner/or manager (didn't know who.... never introduced himself)..... turns out that the place changed ownership and there was no way in hell he was going to honor the certificate.
After "discussing" it for 5 minutes, my wife suggested splitting it and he still would not budge.
I explained that this was our first time here and he needs to make a decision to honor this or let us leave ticked off..... which we did.
I will NEVER go back and tonight starts my campaign to tell everyone I know not to eat there.
How is it MY problem that there was an ownership change (same restaurant name, never been there before...) and how the hell could this guy justify not giving any consideration????
Tonight started off as a wonderful evening and ended as a horrible experience.
I was even going to give the waiter a $20 tip just because we had the certificate. Instead, I only left him $5 for a $67 bill.
What a rip-off..... and a huge disappointment.
Unless they step up and provide us with either a refund or a gift certificate for no less that $25, I will do everything in my power to tell everyone I know about this and tell them to never eat here.
This is not a threat. This is the truth.
You need to step up and be part of the solution.... not the problem.
Healthy. The menu boasts all the items my dad's nutritionist said he can have as a diabetic. The service is as courteous as it gets!
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