NO warranty on service and terrible customer service.
Not only is their customer service bad but their accountability for their trade is even worse! I didn't realize they installed my stereo incorrectly until my mechanic could not receive a diagnostics code from the car's computer, he told me to go back to the place the head-unit was installed, which was alarm-tronics, and have them correct their wiring error. I was left rude messages on my phone, received rudely when I arrived and told point blank that they would not work on my car because it was not their error and there was nothing wrong with the equipment. AFTER it sat in their car lot all day, they decide to call and say that. The mechanic said it would only take about 20 minutes of labor and the disconnected the computer wire would be fixed. Now I will have to take my car elsewhere and pay about 200 in labor just to fix THEIR!!!!! mistake. Don't take your car here, it just might not run as well after they touch it and they have no acountability for their work.
-Outraged and frustrated customer
HORRIBLE customer service - He WONT take my money!!!.
I've called him countless times, emailed, etc. and never get a response. His business hours on the store front, web site, described via email and told on the phone all differ, but none matter as he is closed every time I show up no matter which hours I use. I took off from work early, unpaid, and he was closed, I show up hours before close on Saturday and he is closed. I actually made an appointment with him for today, an hour before closed, and I show up, and he is closed. I called him and he answered while I'm out front. He is rude and condescending and says he is busy and berates me asking how I plan to get the unit installed with such hours. I explain such hours are within his business hours and when he TOLD me to come and made an appointment with me. I also explain I am there only to pick a unit out and pay and my girlfriend will come during any time he wants to get it installed on her car. He doesn't care. I ask if he will take 5 minutes, while he is advertised as open and promised to meet me, to make a sale. I say I am outside waiting to give him hundreds of dollars. He explains it isnt about making money, and he advertises as being a christian based business. I state that is fine, but I just want to find a remote start for my girlfriend and his business practices have delayed this for a month now and I just want to get it done and he hangs up on me.
I will gladly pay way more to go elsewhere than give him a penny of my money. He doesn't deserve it. He treats customers like an inconvenience and a nuisance. Avoid this business at all costs!
These guys do great work!.
These guys know what they do and the do it well. Just got an Alpine 9883 that works with my Ipod. I also have a nice sub setup. I was (literally) blown away with the sound quality!! No really I had a Sh@! eating grin for the whole ride. I heard sounds I never heard in the music. And the waves of bass rush through my body!!!!! These guys are the real deal. Flawless installs with the stereo and my car alarm. These guys rock! I would say if you want it done right go here!!
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