Kopp's Frozen Custard Stand

Epic Take Out Failure. DO NOT ORDER OUT- EVER!!! KOPP'S failed to live up to their reputation when my office called the Glendale location with a carry out order for the following reasons: 1. The custard was melted when we opened it 10 minutes after purchase. It has been in our freezer for almost 2 hours now and has solidified to the consistency of stew. Since it was packaged with the hot food part of our order, we can only assume that they packaged it well in advance of our arrival and continued to melt during the short car ride after pickup.

2. Inadequate Food Labeling- Our food arrived wrapped in numbered paper, with each item having a number circled that must correspond with an internal Kopp’s identification system. These numbers do NOT correspond with menu items like a #8 meal, etc. Kopp’s Management, did it ever occur to you to LABEL IN ENGLISH carry out items so that people don’t have to poke through bags and bags of sandwiches to figure out which item is what.

3. Include detailed descriptions on your online menu. If we had known that their Buffalo Chicken included “Hot Celery” we would have ordered it without the nasty cooked seasoned veggies. Actually, don’t order the sandwich at all, since Kopp’s buffalo sauce is more like chili-seasoned tomato water that bathes the entire sandwich in a pool of hot red mess.

4. Order –taking: 25% of our call in order was wrong. Sandwiches that were ordered without mayo came with mayo and none of the chicken sandwiches came with the cheese we paid extra for.

For these reasons, I will never order anything carryout from Kopp’s again. I will never order a chicken menu item. Sadly, I doubt that I will ever sing Kopp’s praises either.…

Creamy yummy custerd !!. The frozen custard is the greatest. I always go there for the strawberry shortcake custard. They keep a great theme for each month and for each day. So it?s interesting to have your favorites and different days to go and try it out. The burgers are fresh and tasty. If you can eat a lot and Huge portions the burgers here are your thing. Creamy yummy custard…

Great burgers, buffalo chicken sandwich, and custard. I have always enjoyed the burgers..big, messy, fantastic. Once you have a burger, go back and try the buffalo chicken sandwich. It's even bigger than the burgers, smothered in a spicy buffalo sauce, topped with celery and blue cheese. Probably, best item lots of people have not tried. Pricewise, not the cheapest, but well worth the expence. Custard is good and creamy. i bring friends from out of town here...have not had one complaint. Also the fries are fantastic!!…