Barnes & Noble

Doesn't Recommend

bookbuyer

Joined 5 years ago

Employees are rude. I had an employee call me a moron after I complained that he shorted me over $3 in change. I asked for a manager and she came and did nothing. Very weak management staff that lets employees be rude to customers. Borders and Schwartz's are much nicer to customers.

Doesn't Recommend

MilwaukeeReader

Joined 5 years ago

BEWARE - They only accept VISA gift cards at 50cents on the dollar. Just thought you would be interested...tonight I tried to use a $30 VISA gift card at the Barnes & Noble on South 76th street and they said it was now a courtesy to take gift cards and would only take it for half the amount.

I found that hard to believe and even the manager did not dispute it. So this is what I wrote to the company.

Tonight, Saturday, 9/27/08 at 9:30pm, I went to the Barnes & Noble tonight in Milwaukee (the store on south 76th Street) and tried to use my $30 VISA gift card. The clerk at the store told me they cannot check balances (VISA website says Barnes and Noble can) and then he said they are "doing me a favor" by accepting the gift card.

Is the economy such that your VISA gift cards are not valid and Barnes & Noble has a new policy of not accepting them? Of the $30 dollar gift card, they only would take $16 of it and made me pay cash for the rest.

So I am sitting here with a $14 VISA gift card. My questions? Is there now a list of stores that still accept VISA gift cards or due to the financial crisis the country is facing, that you can only get 50cents on the dollar for gift cards now at such places as Barnes & Noble in Milwaukee.

Again I was amazed to learn that accepting VISA gift cards is a courtesy they provide customers and only will pay out 50cents on the dollar acceptance of gift cards.

When I questioned it to the clerk, he said I was rude and a moron. Then asked me to leave the store. I had to even ask for my $3 change from the cash sale...guess they even try to keep a person's change there too now that things are so bad. lol

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Contributor

Joined 10 years ago

An easy-access resource for books of any stripe, with impressive children's, business and bestseller sections.. In Short
Established in 1873 and still thriving, this mainstream bookseller boasts almost 600 locations and does brisk online business as well. Ubiquitous and well organized, Barnes & Noble arranges its huge book selection in 22 user-friendly categories, from Art and Architecture to Romance and Travel. Stores host seasonal book signings and family-friendly "Storytimes." Many locations also offer music, movies and cafes that serve Starbucks coffee.