I went to their pharmacy for a
medication that I literally cannot function without. I dropped it off and asked they verify they have it in stock, they girl left and walked over to their stock then in a minute returned and said yes they have it. But when I can back three hours later I was told they do not have it but they never once did they ever tried to call me even once despite knowing I was coming back expecting it was available as they initially told me.
Worst part was since it was now past 9pm, all other pharmacies in the area were closed. I had to get a ride and go two cities away to get it filled. After filing a complaint with Walgreens, I was told the pharmacy has no policy to contact patients who are expected to be coming back for a prescription if they mistakenly tell them they have a medication in stock.
I was lucky I was able to get a ride to find it two cities away - but imagine the person who comes back to the Walgreens after all other pharmacy in the area is closed and does not have a way of getting to the other cities, putting their life at risk or having them get a huge medical bill as they would have to find a hospital. It is bad enough that I am chained to the meds to live but even worse was that no one at Walgreens seemed to care! - I guess they care only about money and not that their policies - or lack of it puts customers health and life at risk!
Illinois-based drugstore chain serves neighborhoods with fully stocked stores and modern amenities..
Founded in 1901 in Chicago by Charles R. Walgreen Sr., this neighborhood pharmacy has grown to be one of the nation's largest drugstore chains. Each store carries 25,000 different items--from cleaning products to electronics and greeting cards. Store features include a computerized system connecting pharmacies nationwide via satellite, grocery-store food aisles, one-hour photofinishing and an automated phone system for prescription refills and pre-arranged pickup times. Other services include in-store flu shots and childhood immunizations.
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