Horrible service. 8-10 years ago it was good, but now they wont match or beat any prices and the financing is poor and the extended warranties are worthless. The sales people need to go back to school to re-educate themselves. Some of the sales people there have very poor hygiene and dress like a very poor used car salesperson. I will never go back there again. They wasted my time. Do yourself a favor and do your own research and measuring. It will save you hundreds if not thousands on new appliances rather than give it to the smelly idiots at appliance world.
Worst Service Ever. Our new top of the line washer and dryer was defective out of the box. The salesperson and manager of Appliance World both gave us nothing but lip service. they did not return calls after promising they would "talk to the manager and get back to me". We got royally screwed by this company. Would never do business with them again.
Once the best, now the worst.
I bought a Maytag washer there in the early 80's and a Maytag refrigerator in the mid 90's. Both experiences were great and I prefer to support family owned businesses. When my Maytag refrigerator died, I went straight to Appliance World.
I worked with Wayne, who said he could get me what I wanted for a certain price. We had to leave before the deal was complete. When we returned, he was gone but Jason "helped" me. He ordered me not only the wrong color, but wrong model. Unfortunately, I didn't realize it till I got home. I called him. He said if I wanted a model without an ice maker (and water dispenser), it would be $70 more because it would have more cubic feet.
I went on line, picked out a few models I liked that would fit into my limited space, and e-mailed them, requesting the price. (They don't list product prices on their websites.) Wayne left a message, saying the models I liked were discontinued but he could get me what I wanted for $70 more.
Why would any reputable dealer keep discontinued models on their website? I also didn't like it that prices were not on their website.
I ended up at a large department store my folks used. I will never return to Appliance World, even though it is family owned. A very frustrating, disappointing experience.
Great Shopping Experience. I purchased all new appliances for my kitchen. I was dreading shopping for them,but walked out of Appliance World with a smile. I was amazed at how much my salesman knew about the appliances. Everything got delivered today,and it was one of the best deliveries that I have ever had. I highly recommend Appliance World!
Customer NO Service.
I bought a washer and dryer. It was delivered with muddy shoes all the way down my hallway and into the laundry room. The men made black marks on the laundry room walls with the hoses and also refused to turn the door on the dryer to open the way I needed it to open (small laundry room). I was promised a rebate that never happened. It is impossible to communicate because whoever it is you need to speak to is always "Off" that day.
The Maytag washer squeals in the spin cycle and the dryer clunks after only one year.
NO WAY I'D EVERY GO THERE AGAIN!!! They deserve NO stars but I can't rate that low!
Great Price Great Delivery. We needed a new refrigerator, we did our research and found that Appliance World had great prices and a great delivery team. After looking at the "Big Guys" we purchased from Appliance World. The day of delivery the team that came to our house was friendly courtious and did an overall great job. It was very hot that day and they needed to remove all the doors to get the refrigerator in the house, they were very professional and finished the job quickly, even in all the heat. The Fridge works great and we are very happy with our purchase. I would recommend Appliance World to all my friends and family.
Germantown store great. Great service and prices.Todd K was very helpful and informative.They gave me a great price and the delivery went great! I woul highly recommend giving them a chance when looking for appliances.
Nice to Deal With A Local Company -.
I was nervous after reading these reviews but I built a home with Kaerek and needed a whole house of appliances. I am the type of guy who prefers Ace over Home Depot or Omega over Chilis - but only if the cost and price are comparable. I wanted to go to Kennedy-Hahn (another local dealer) but found that they were gobbled up by American TV (not the local guy). I went to American and was treated as though my business was not important if the order was not over $5000 - but that is for another review.
I went to Appliance World with what I wanted and I know that I went to the right spot. I worked with Bill and he showed me all the items that I was looking for and gave me an alternative for each one. With the alternatives, I would have spent $300 less (not more like at American). But because I liked what I originally had chosed I stuck with the original order. About 3 week later my items were delivered (I was offered next day service but my house was not done) and the drivers (Gil I remember) were great.
Not only was the price $20 less for delivery than American, but they are employees of Appliance World (not contractors). One problem I did encounter was a dented door. I called the store and Bill was not available. The store manager Ryan answered and took care of the issue. The manufacturer covered the repair as concealed damage and I incurred no cost - just 1/2 day off of work. Thank You for a great experience ...but now about the builder...
Service? Not Here - just as bad as the quality of their products. Going on 2 weeks trying to get the damaged stove they delivered fixed. They told me Thursday that they would deliver a new one on Saturday and call that morning to verify. Took off work, waited, got no call, and ended up calling them mid morning - was told that it was out to be delivered in the afternoon. No one showed, no one called, tried calling them and they are closed. In trying to get their number online, I found out they really have quite a reputation for poor service and products. Buyer beware!
Great customer service.
My parents and grandparents always bought there appliances from Appliance World but I figured what do
old folks know anyway, soooo I went to several of the big chain stores like American, Sears and Lowes.
Finally, I went to Appliance world just appease my folks. I am sure glad I did! I worked with Barb and she
was fabulous. She was knew her stuff and was even able to save me money over what the supposed "discounters" offered. When the appliances were delivered, the delivery crew was prompt and
curtious and I love my new appliances! I guess my folks were right after all. It just goes to show, there is
a reason why this family owned, neighborhood retailer has been able to sucessfully compete with the "chain" retailers. I would highly recomend!
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