05/12/09

Germantown store great

by tyamut

Great service and prices.Todd K was very helpful and informative.They gave me a great price and the delivery went great! I woul highly recommend giving them a chance when looking for appliances.

• Pros: Everything
• Cons: none

01/16/08

Nice to Deal With A Local Company -

by tschlitz

I was nervous after reading these reviews but I built a home with Kaerek and needed a whole house of appliances. I am the type of guy who prefers Ace over Home Depot or Omega over Chilis - but only if the cost and price are comparable. I wanted to go to Kennedy-Hahn (another local dealer) but found that they were gobbled up by American TV (not the local guy). I went to American and was treated as though my business was not important if the order was not over $5000 - but that is for another review.

I went to Appliance World with what I wanted and I know that I went to the right spot. I worked with Bill and he showed me all the items that I was looking for and gave me an alternative for each one. With the alternatives, I would have spent $300 less (not more like at American). But because I liked what I originally had chosed I stuck with the original order. About 3 week later my items were delivered (I was offered next day service but my house was not done) and the drivers (Gil I remember) were great.

Not only was the price $20 less for delivery than American, but they are employees of Appliance World (not contractors). One problem I did encounter was a dented door. I called the store and Bill was not available. The store manager Ryan answered and took care of the issue. The manufacturer covered the repair as concealed damage and I incurred no cost - just 1/2 day off of work. Thank You for a great experience ...but now about the builder...

• Pros: Local Dealer with great selection and prices
• Cons: location in city - had to travel 20 mins

10/06/07

Service? Not Here - just as bad as the quality of their products

by alex_k

Going on 2 weeks trying to get the damaged stove they delivered fixed. They told me Thursday that they would deliver a new one on Saturday and call that morning to verify. Took off work, waited, got no call, and ended up calling them mid morning - was told that it was out to be delivered in the afternoon. No one showed, no one called, tried calling them and they are closed. In trying to get their number online, I found out they really have quite a reputation for poor service and products. Buyer beware!

• Pros: Low prices
• Cons: Poor service and goods usually damaged - hard to get them to correct it.