Shopping >Associated Electronics Inc
Expensive poor service.
I rate this a negative one star. -1
Took my Samsung TV in for an estimate I had this double vision problem.
They tell me I need a need LCD panel for $820.00.
Then charge me for the estimate and never even took the back off.
Stood around for over 30 minutes before anyone paid me any attention and they were not busy.
I took my TV home and called Samsung.
They recommended I call Pewaukee TV Service. They came out gave me a free estimate and they fixed it for $265.90. And in my home TOO!
Bad T-con connector. A $40.00 part.
TV works great.
STAY away from Associated's Highway robbery !
Call Pewaukee TV Repair instead (262) 844-8817 ...
wonderful!. I had a problem with my plasma and after looking around at a couple places i went with these guys and I'm truly pleased!
Great Service on my Panasonic Plasma!!!. I had a problem with my Panasonic TC-PG10 Plasma. The power light started to blink 7x, so I called Panasonic and they said I required service and they said Associated Electronics was there concierge servicer for repairs and they told me in 3 days they would be coming out to help me with the problem. Associated called me back later that day and I spoke with Brian and he was really great he mentioned they already knew the problem being caused and there were 1 or 2 boards faulty and they already had ordered them for my set and he mentioned they would arrive the next day. I really didn't believe it, but Brian called me the next morning and said they received the parts and they had time later that day to come by and do the service call!! I pulled some strings and they came out and fixed it with the first board they installed!! Way to go Thanks to Brian and they techs that came out and fixed my plasma excellent job I can see why Panasonic has them listed as their premier servicer If I need anything as much as I don't want to see you. My family and I will call you if we need help thanks a ton!
AWFUL. I Googled TV repair Milwaukee and found Associated Electronics. I was having TV problems and the attendant (Brian) told me what I should do over the phone. I took his advice and purchased a bulb for my TV. The attendant proceeded to take my phone number for personal reason, in which he didn't have permission to do. When I installed the new bulb, it didn't end up being the problem. I called and asked if I could return the bulb and THEN they decided to make me aware of their no-return policy. They offered to look at my TV and I agreed, since I was already out $150. My television sat in their shop for a week without anybody looking at it, excuses included "being too busy" "people calling in sick" "TV being very complex". I asked again for a refund and was told to call the owner of the business (Bill) who found it professional to ignore my call and turn his phone off. I took my television to another repair facility, and the guy found what was wrong with my TV by just looking. If you want the number/name for an experienced and professional TV repair business, please send me a message! Associated Electronics has a lot of things they need to get in order, professionalism, business conduct, prioritizing, making their policies known. I realize other people may have had good experiences, but i do believe somebody else will end up in my shoes, and I wanted the public to know.
VERY SATISFIED!!!. Not sure about all those negative reviews in the past (seriously people, stop the drama)...we recently took in our TV for repair and the service was terrific! Customer service was pleasant & efficient (Al and Bill are wonderful!!) and turn around time more than reasonable. Cost was VERY fair. Needless to say, we'll be back if we ever need additional service. Thank you!
I was skeptical but I was happy I gave them a try!!. After seeing a lot of bad reviews I was skeptical about going here. It seems like everyone always tell there side of the story but the company never has a say in it. I actually printed the reviews out and brought them to there attention and they actually told me the truth about a lot of those calls I guess sometimes people dont get what they want and they get a bad taste in their mouth and act like children for some circumstances that are out of there control. Anyways I just tought I would state that the company didnt mind talking with me about there reputation and went further to explain alot of the situations they faced so i thought it couldnt be that bad. Anyways reason why i wrote this is because I have an LG 42" plasma unit. It had a very dark picture and I dropped it off for them to look at it. The gentleman at the counter say at the timeframe for an estimate was 1-2 days I thought that was more than fair. After all the paperwork the gentleman at the counter said he might even have an estimate that day he wanted my cell phone just in case so I gave him my cell phone and sure enough maybe 3 hours later they called and told me they had the part in stock and could be fixed by morning wow I was really happy!! the price they charged for the part was lower than the price I found the boards going for online and I was thinking why did everyone give a bad review the service was great, they had parts in stock, and the price was great also. I appreciated someone who knows what there doing theres not many electronic repair places left im glad I went there the owner even said there happy with there work they been in business since the earlier 70's and have had numerous stores around the city. I really liked the quality of service I recieved it was a good experience
I bet my story about this place is, while among the worst, not uncommon. I received a 5 disk dvd player for Xmas, it stopped working so i brought it here for warranty repair and was told it would be fixed in a couple of weeks. They have now had my dvd player FOR 4 YEARS!!!!! I have repeatedly called and asked if it was fixed.
Every time i call i have to start the process over from the beginning. No one seems to know what's going on with it. I am repeatedly told someone will call me back with the information as to what's going on, yet somehow no one ever does. 4 YEARS seems a bit excessive to fix a dvd player. I want it back in working condition. These people have had it for 4 YEARS, they've had plenty of time to fix it. 4 YEARS...
Thank you to all the reviewers. Wow! I was going to patronize this business with a problem I had with a Panasonic portable DVD player that I bought my son for Christmas. The LCD won't get bright enough to see the picture. But after reading the reviews, I won't chance it. Thanks to everyone who wrote, so people won't get ripped off and jagged around. Happy New Year to all! I have to keep writing because there is a 100 character minumum. So anyway, here goes...I am happy to be home. Had to work on NYE, and it wasn't even that busy. Must be due to the poor economy. Well, I hope I made my quota of characters now.
They wouldn't know customer service if it slapped 'em upside the head. Bought the extended warrantee through Circuit City. Problem with TV so they came out and diagnosed a screen issue. Have not heard anything since. No calls, no follow up. It's been three weeks, called them once, they didn't have any viable information. Nothing. If you wish to risk it. Go ahead and gamble. How places like this stay in business is beyond me.
Best Company to get service with!!!. I am very pleased to actually find a reputable company that will fix these new plasma tv'swith such great service. I am happy with there honestly I had a Samsung plasma and I had 2 orange lines on the tv that wasnt under warranty and I wanted them to take a look so they did their diagnosis and called me back within one day and actually invited me to come down and speak with a technician about repair unfortunately it had a bad panel but they explained the whole cost and it wasnt economical to repair so I was happy they didnt try to sell me a 1,300 panel when it wasnt worth it. Real honestly the technician even told me how to set up everything when I took it back home VERY HAPPY! and also I had another that was under warranty actually so 2 tv's were looked at by associated and Samsung did actually cover the cost of the other one. They even got the expensive panel overnight and they brought it out to my house to set it up!!! that was so fantastic. I had 2 good experiences at the same time and it proves to me that they are honest and they try their best. Everyday someone has something to say but I thought I would share my excellent experience and professionalism of this company even threw it a bottle of samsung screen cleaner and told me how to properly clean my plasma screen! I would return to them for any problems I had recomend it!!
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