If i could have 0 stars I would. I called the night before for a pick up because I had an appt that i had to be early for and was given a medication that I wasn't supposed to drive on. I set up the pick up earlier than needed figuring if they were a few minutes late it would be fine. I called 10 minutes after the pick they said my order wasn't put in til 8:35 that morning and I had to be picked up at 8:50. They said call back in 5-10 minutes. I gave them 5 more minutes called back and they said it would be at least 10 minutes. I told them that I had to get to where I was going by 9:30 and they said Oh well you will just be late. I hung up at that point and drove my self. They called me after I had already arrived and 2 minutes before my appointment confirming the pick up. 40 minutes late for an advance pick it is bs and the attitude of the people about you being late to appointments is very nonchalant. Basically they don't care about you or your appoint or why you need the cab. I will never use this cab company again and strongly advise everyone out there to not use it either.
I think I'm going to carry protection from here, on in or bring mp3 player; simply asked another male driver to pls keep the noise down(conversations w/whoever on their cells)they all do it, but got verbally attacked and fearful; so noone protects u in these vehicles, so best to plug your ears, and get out at your stop asap! This one took the long way back so my anxiety was on high to get out asap. There are no rules of protection, I think they can drop u right on the street. Belittled but not begotten; Bigger is not always better! ac
I called for a cab for a Client and the operator was very rude absolutely no customer service skills, then she said it would take between an hour and an hour & a half for a taxi even though I was two blocks away from the dispatch office and there are always taxis hanging around that office so I called yellow cab and they came in 10 minutes! American Cab you've lost a client and a lot of future business!
I tried calling twice yesterday and was on hold on almost 10 minutes total. I tried to call back today and nobody was there to answer my call. If I could rate this with a 0 being the worst, that is what I would give it. Learn to accommodate your customers and answer your phones like you are suppose to!
Worst Taxi EVER!. I called for a pick up at 7pm and was told, to call back an hour before. Guess they don't take reservations. Then, when I did call back, I got Bubba gump on the phone (seriously, that is what he sounded like) could not understand a WORD he was saying. I kept saying, "I'm sorry but I can't understand you" and he hung up on me. Unacceptable, so I called back and waited through the on hold time and got him again and said "DO not hang up on me" and told him to please speak clearly and not muffled so I could understand and when I finally got done, he told me he wasn't sure I could get picked up at that time anyway cause there were no cabs available and I should have called earlier? WHAT! THEY TOLD ME TO CALL 1 hour before!!! arrghhh...This is a looser company with looser people. They only make money off drunks at bar time. Oh, and also, this is from last year, on 9/11 one of the middle eastern drivers had the Koran visible and prominent on his dash propped up for ALL his passengers to see...on 9/11. Is it his right to do that, based on his religion, sure, but have some respect for the country that you're in.
AWFUL IS AN UNDERSTATEMENT. AWFUL. Cab driver stole my phone out of hands and assaulted me. Management was awful and not helpful or simpathedic at all.
Unprofessional and Shady. The cab ride was overcharged, the driver was rude and and demanding. I left my wallet in the cab but the driver never turned it in to the lost and found. Additionally, when I called to see if my wallet had been turned the staff member I talked to insisted he needed my credit card number to look up the transaction. Since I had cancelled the card already I told him I would find it out from my bank and get back to him. When I called back with the number a different staff member told me they can't look up transactions by card number anyway, so apparently the first man wanted it for his own agenda. Don't support such a shady business!
Sexually Harassed. Last night while walking home from the bars he offered me a ride. I got in the back seat and he kept saying oh just climb in front, climb in front and because I was drunk and didn't like listening to him whine I got in the front but had to crawl up there while he was driving. Unsafe. Then he kept putting his hand over my crotch and kept trying to unzip my pants. He knew I had been drinking too. But I had to keep brushing his hand away. When we got to my house he wanted to drive me around the block and not take me home but I made him stop and I threw ten dollars and ran into my house. He might have only let me go because there were cops less than a block away. But I didn't get his name or the license plate either. Which was dumb on my part. But come on? You shouldn't be allowed to have a company run like this. They need to be shut down. Look at the other reviews.
dispatcher doing what.. I called american taxi to sent up a daily pickup for my wife to go to work. I started my call at 8:15 on 8-16-10. I listened to recorded music for for nearly 15 minutes. When the dispatch person came on the line, I could not understand her for one as she seemed to have her lips pressed against the phone microphone. secondly, she was very unresponsive as I tried to set up the reservation. She put me on hold. I waited for a minute or so and hung up the phone. I called back a second time only to go through the same routine. The only exception being that she disconnected me after she put me on hold. My wife and I have used your cabs for a month now. Many rude drivers. We originally chose your company because of it's name....American. It seems that word doesn't mean as much as it used to. I just finished setting up future pickups for my wife using yellow cab. Clean up your act american. Hire people that are willing to work for their pay. It's not welfare
drivers are getting rude. took a cab home from work today cab# 74 he was picking me up from work and was driving to the wrong door. well i waved at him so he could see me and said hey.....he turned around and picked me up. as i got in his cab he was giving me dirty looks then turns around yelling and said did you work here today?? and i replied and said yes. he said how would you like it if i came into your work and started screaming hey hey and waving at you (in a very mean voice) he was going the wrong way and i never screamed at him but had to get his attention. i work with customers all day and if i was this rude at work i wouldnt have a job. also i have been taking a cab here for 3 years and 90% of the drivers are either talking on their phones or they have someone else driving with them which they are not supposed to do. they really need to fix this
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