Muskego >Bars & Clubs > Mugzs Pub & Grill
W194S7060 Hillendale Dr, Muskego, WI | Directions 5315042.905964 -88.168943
Daily, 11am - close
Great Neighborhood Bar – Had a great time at our friend's birthday party last weekend!
Bartender's were very friendly & fast, never waited for a drink. Other customers were friendly also, they joined in singing "Happy Birthday" and bought shots for our friend. A great ime was has by all. We had never been to Mug-Z's before, but we will definitely be back! Maybe for a Packer game, hear that's a blast too.
Great pub to have drinks and food! – My wife and I recently went to Mug-Z's to have a bite to eat and have some drinks. The food was fantastic and the patrons were a lot of fun. We had some drinks after our meal and thought that the bartenders were very polite. I saw the two poor ratings that were posted by past patrons. I later found out that they posted these poor ratings before Mug Z's took over this bar and that these were posted due to the past owners. I would definately recommend this pub for great specials on drinks and for their tastey food!
Unless you want to get accused of stealing – We went to meet a friend who has been here before for a couple of drinks on ladies night, and to check out a new place around the area my friend was moving near. We came in ordered a beer and a drink. We were talking to the bartender Andy who was great! I wanted to open a tab which Andy told me there was a $25minimum, but if I didn’t reach it I could just use the ATM and pay cash. The atmosphere seemed fun and talked about how is would be a fun corner place to hang out after work.
A little while later Andy was off his shift and had a drink with us before leaving for the night. A new bartender was behind the bar. She was upset that someone took the remote for the jukebox and was skipping through other peoples songs that they paid for so they could hear their own.
My friends and I commented on how we also put money into the jukebox and they to were skipped. We then told the bartender that it wasn’t fair that others have put money into the jukebox she shrugged it off went around looking for the remote. She then asked my friend if she had it. My friend told her she did not have it, and why would she skip through her own songs she paid for!? The bartender then stated, “how would I know what songs you played?” My friend also told the bartender that a group on the other side of the bar has it which she paid no mind asking them because they were regulars and she knew them.
About an hour had past and I ask the bartender to please close out my tab. She told me that I can close out my tab when she gets her remote back! I was very upset that she was accusing me and refusing to close me out until she got a remote back which in the first place is her responsibility to keep track of. Don’t accuse others for your mistakes on the job! I demanded her to close my tab out. I was furious that she would accuse me who has never been in there before of taking it. We weren’t even paying attention to the music being played cause her friends that were up dancing skipped everyone else’s music so they could enjoy their own!
The manager finally came around and said that we need to return the remote in first. I then yelled and said I don’t have your remote! How would I even know you have one!? She then said they have never had an issue with the jukebox before until we came in because they don’t know us! Well at that time, one of their regulars fessed to having it! After being accused of stealing and realized it wasn’t us, the bartender asked me if my tab was now closed and that she has to stand by her bartender and was told to leave!
I have bartended for many years and would never handle a customer in such manor!
First off you would like to have people feel comfortable and enjoy their experience to want to come back!
Secondly if I were a manager, I certainly after realizing we were accusing the wrong people of stealing, being thieves and making their first experience a bad one, would have deeply apologized for my self and my bartender, offer to pay the tab (which by the way was over charged. My bill was $27 for 2 beers and 2 drinks which were half priced. They made sure it rang up to over their $25 limit.) and would hope to see them again under better circumstances.
Poor taste and would never ever go back or recommend anyone else to!!
I was very disappointed in my experience at Mugzs. They accused us of stealing the jukebox remote (who even knew they had such a thing) and then when the guy who actually did take it (he thought he was being funny until they started accusing us) fessed up and said he had it and gave it back, they didn't even apologize to us and then when we asked for our tab, they said they wouldn't give it to us and when we finally got it, we had been charged $27 for 4 drinks - on ladies night no less. Very poor customer service. I've never written a review before but I was shocked at how badly they treated us.
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