17045 W Capitol Dr, Brookfield, WI | Directions 5300543.089410 -88.123532
Monday - Friday 9am - 8pm
Saturday 9am - 6pm
Sunday 11am - 5pm
EXCELLENT customer service – Within the last year, we purchased a range top, a dishwasher, a washer, and a dryer from the manager, Steve McAndrews. He REALLY knew his stuff, and was very helpful and easy to deal with at purchase...but his true ability came through when the washer turned out to be a lemon. He immediately ordered us a brand new one, which was delivered less than 3 short weeks later. No argument, no excuses -- just an apology, and a super quick remedy. We won't ever go any place else!!
Delivery and Installation (thumbs down) – I ordered a range from Appliance World and it finally got delivered 2 weeks later. This was after I was told they had it in stock. They gave me the name of an appliance installer to connect a gas line. The installer came very fast, connected the line and was great. On delivery day the guys broke a foot off of my new range, didn't unwrap it, left it in the middle of my kitchen tilted to the side and said they couldn't connect it because the gas line didn't have a shut off valve upstairs. Excuse me...I used YOUR installer!! I had to call the installer, pay him extra and he connected my stove. I am still waiting for the foot to be fixed. I was given a wood shim. Manager (Todd) said someone was going to call me about it. Still waiting for that call. I was going to buy a refrigerator, dishwasher and microwave from them but have decided to go someplace else. Quality of service was horrible.
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