Share
11/02/09
Poor customer service!
by kircher at Citysearch
Despite phone and email messages one and two days after our daughter's wedding on 10/17/09, the owner or a representative has yet to contact me.
We have no quarrel with creativity. However, upon arrival to our venue, we were shocked and embarrassed to see wilted centerpieces; flowers and greens bending toward the table. We took pictures at the reception as proof, but as stated earlier, the owner has not attempted to contact us.
- Pros: Fine work on bridal bouquet, attendant's, and family pieces
- Cons: Wilted centerpieces an embarrassment to us and our guests!
10/24/09
customer service and owner a disappointment
by beaner101 at Citysearch
I purchased a gift there a month and a half ago and paid for shipping to have it sent to my mother. Ron was late sending the present by two weeks. When the gift arrived, it was broken secondary to poor packing. Not only does the owner not call back with left messages, he has yet to refund my money for the broken gift. It has been a month and a half and I still do not have a refund, and the owner still acts resistant to giving me my refund because he does not believe the gift arrived broken. This has been the worst customer service i have ever experienced. I am busy working with the better business bureau to get my problem corrected. I hope to save another customer from the same frustration and hassle I have been going through just because I wanted to buy my mother a nice gift.
02/26/09
One of the best florists I've worked with as an event planner
by goldenchic at Citysearch
As an event coordinator and wedding planner in Southeastern Wisconsin, Floral Expressions by Ron is one of the best florists I've had the pleasure to work with on a professional level. Not only is he rated as one of the top florists in the world (I think that means he's the highest rated in the entire state of Wisconsin as well), but his creative pieces of art are always stunning. As a coordinator who has been in business for several years, Ron and his wife are always extremely kind and approachable with my brides and other customers I've seen return to them throughout the 20-some years they've been in business. (I am sorry the bride who previously posted had such a bad experience with the sales staff!! I know that the sales staff NEVER works directly with brides to discuss their budgets, designs, etc, and is pretty much never at the weddings either, at least in my experience) I've always had visions in my head as a planner on what to expect from florists, and Ron always has surpassed my expectations. I highly recommend this family owned and operated business.
- Pros: working with a floral artists, personal attention, and full-service on day-of
- Cons: location - if you're having a milwaukee wedding, you have to go to cedarburg for meetings
