17000 W Capitol Dr, Brookfield, WI | Directions 5300543.090849 -88.124128
The Saloon on Calhoun
Actually, I will take the time to respond to your message. Thank you for taking the time to share with us your horrible experience. Until reading it, I had no idea we were failing so badly. I agree that it is frustrating to have a wrap fall apart. As to everything else, I don't know what to say... The general consensus of customer feedback is in direct opposition to your experience. Yes, we are a pub, not a fine dining restaurant, and it sounds like you were looking for something more than we are. But, that is no excuse for the disappointment you felt after being here. I would comment on your remarks about the food being too expensive, but to be honest, I don't think you are in a position to know what our costs of product, labor, and overhead are. Good thing you didn't go to any similar establishments in the area where costs are higher than ours, you would have been even more upset. Our portions are always the same, the burgers are 1/3 lb Black Angus, the chicken is 5oz grilled breast that we cut into cubes. We grill our wraps so that they stay together, but because of your comments I am going to instruct our kitchen to start leaving the toothpicks in. I don't feel that would have made any difference to you, but it is a good suggestion. As for the root beer being served in a bottle, did you ask your server for a mug? We would have been happy accommodate your request. As to the chips and fries, I don't know what to say. It's pretty hard to screw those up, and we have had no other customer complaints about them. Ever.
In closing, I want to apologize for your dis-satisfactory experience, that makes me sad. I am always sorry to see anyone disappointed in life, much less at or from my establishment. I am also sorry that these things make you sick to your stomach to endure them, and even still to re-live the trauma in your review of the day's events. All I can hope at this point is that some day you will be able to forget any of it ever happened, and that you will find an establishment that can meet your expectations. Sorry that we fell so far short. I hope it didn't ruin your friendship and that your friend can eventually get over the humility of taking you to a place "LIKE THIS".
Sincerely, good luck in life.
The food is dynamite and really priced as a steal. I had the special the other night which was an open faced balsamic marinated steak with alfredo potatoes and blue cheese. $7. They could have easily charged me double and I would have still ordered it. l mean if that didn't make your mouth water, I don't know what will. There is also a new chef (Chef Nick) and new menu that was just unveiled on 5/22. Oh yes, don't forget the bacon!
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