Regina's Bay Bakery

08/09/07

Never Again! by Laquitha H. at InsiderPages

Contributor at Insider Pages

I ordered a Mad Hatter cake at Bay Bakery for my husband's birthday. The service in the beginning was fantastic! When I got my cake, it wasn't a mad hatter. It was a basic tiered cake. Mad Hatters cost significantly more than regular cakes and since it wasn't what I asked for, I asked for them to refund me what was owed. (not the full amount, but the difference from a regular cake and a mad hatter) From there, the service went downhill. I went back and forth with the manager SEVERAL times as she constantly defended the company stating that they gave me what I asked for. I went as far as to send them pictures of my husband's cake in comparison to the cake that's on THEIR website. It looking NOTHING like it. They never apologized and they refused to give me my money back..instead they offered me an in-store credit. If they would have been apologetic and cooperative, I would have given them another opportunity....in their defense, the decorations on the cake were nice and the cake itself was okay. However, being that the level of customer service that a person gets is based on if their satifsfaction with the finished product....I won't be back and I would encourage others not to go there either. Support businesses that focuses on customer satisfaction.

06/03/09

Outstanding fruit torte

by illustrator at Citysearch

I ordered a fruit torte after seeing Regina on the front of the Milwaukee Journal a few weeks ago. It was so beautiful I didn't want to cut it and the quality was outstanding. Fresh fruit, custard and the crust made a refreshing wonderful torte.

I need to make another trip and try some of the other wonderful home baked items or for a special occassion!

• Pros: Beautifully done...